Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Miles

Taylorville,IL

Summary

Talented Licensed Clinical Mental Health Counselor with positive approach to improving clients' behavior in different settings. Dedicated professional always ready to promote patient dignity and normalization of different conditions. Organized and proactive with great leadership skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Behavioral Health Care Management Specialist

BlueCross And BlueShield
Springfield, IL
06.2022 - Current
  • Responsible for conducting care management and health education programs for customers on government health care programs.
  • Gathering, analyzing and providing date regularity reports.
  • Discuss medical needs with members, external vendors and community resources.
  • Provide manage care for members with complex clinical issues.

Corrections Assessment Specialist

Illinois Department Of Corrections
Hillsboro, IL
12.2021 - 06.2022
  • Equipped clients with self-management skills and educational information and encouraged clients to fully participate in treatment and recovery.
  • Advised care team about which clients should be referred to mental health facilities or specialties.
  • Assisted treatment team in recognizing, treating and managing mental health and psychosocial issues.
  • Communicated results of participant assessment period in writing and verbally and assisted in preparation of final assessment report.

Qualified Mental Health Professional

Wexford Health Services
Hillsboro, IL
09.2015 - 12.2021
  • Provided Transgender and gender affirming care to incarcerated individuals.
  • Provided clinical screenings and assessments for treatment needs of incarcerated individuals.
  • Provided crisis intervention counseling, individual counseling, and group counseling services.
  • Conducted mental health evaluations, assessments, treatment plans, intervention plans, and completed progress notes.
  • Provided clients with recommendations to community resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Child Therapist/MHJJ Liaison

Memorial Behavioral Health
Springfield, IL
01.2012 - 09.2015
  • Worked one-on-one with families and children with complex mental health needs/diagnosis.
  • Implemented variety of evidence-based counseling methods to achieve therapy goals.
  • Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
  • Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
  • Collected information about individuals or clients using interviews, observational techniques and other assessment methods.

Community College Instructor

Lake Land Community College
Hillsboro, IL
01.2008 - 01.2012
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Built strong rapport with students through class discussions and academic advisement.
  • Taught diverse student population by employing various learning styles and abilities.
  • Assisted and identified at-risk students to eliminate student barriers to learning.

Substance Abuse Counselor

Civigenics
Hillsboro, IL
05.2007 - 05.2008
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in outpatient setting.

Education

Master of Science - Clinical Mental Health Counseling

Walden University
Minneapolis, MN
12.2017

Master of Arts - Forensic Psychology

The Chicago School of Professional Psychology
Chicago, IL
08.2011

Bachelor of Arts - Psychology

University of Illinois At Springfield
Springfield, IL
12.2004

Skills

  • Excellent communication skills, organized, and flexible
  • Able to work with diverse clients/populations with multiple needs
  • Able to communicate professionally with multiple health care professionals and other internal staff to meet the needs of clients

Certification

  • LCPC - Licensed Clinical Professional Counselor
  • LPC - Licensed Professional Counselor
  • WPATH Trained
  • American Counseling Association-Certificate of completion in Developing Competence in Working with LGBTQ+ Communities: Awareness, Knowledge, Skills, and Action.
  • Wexford Health Sources-Certificate of completion in LGBTQI+ Rights.
  • Illinois Department of Corrections-Certificate of completion in Transgender Health Care in Corrections.

Timeline

Behavioral Health Care Management Specialist

BlueCross And BlueShield
06.2022 - Current

Corrections Assessment Specialist

Illinois Department Of Corrections
12.2021 - 06.2022

Qualified Mental Health Professional

Wexford Health Services
09.2015 - 12.2021

Child Therapist/MHJJ Liaison

Memorial Behavioral Health
01.2012 - 09.2015

Community College Instructor

Lake Land Community College
01.2008 - 01.2012

Substance Abuse Counselor

Civigenics
05.2007 - 05.2008

Master of Science - Clinical Mental Health Counseling

Walden University

Master of Arts - Forensic Psychology

The Chicago School of Professional Psychology

Bachelor of Arts - Psychology

University of Illinois At Springfield
  • LCPC - Licensed Clinical Professional Counselor
  • LPC - Licensed Professional Counselor
  • WPATH Trained
  • American Counseling Association-Certificate of completion in Developing Competence in Working with LGBTQ+ Communities: Awareness, Knowledge, Skills, and Action.
  • Wexford Health Sources-Certificate of completion in LGBTQI+ Rights.
  • Illinois Department of Corrections-Certificate of completion in Transgender Health Care in Corrections.
Amber Miles