Amber Miller
Sheridan ,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent customer service and communication. Quick learner with constant desire to learn and reach new goals. Problem solver.
Overview
9
9
years of professional experience
Work History
AIB
Pepsi Beverages
12.2023 - Current
- Self-motivated
- Skilled at working independently or collaboratively with a team.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and execute strategies.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect and willingness to help wherever needed in whatever way most benefits the team.
Sales and Customer Support
Heavy Rustics
01.2021 - Current
- Achieved sales by cultivating and securing new customer relationships.
- Developed a comprehensive understanding of product offerings to provide tailored solutions for client needs.
- Resolved complex customer issues promptly, resulting in increased positive feedback from clients.
- Enhanced customer satisfaction by providing excellent support and addressing their concerns promptly.
- Built lasting relationships with clients through consistent follow-up and personalized service.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Communicated product quality by creating sales presentations and advertisement materials.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Warehouse Loader
Pepsi Beverages
12.2022 - 12.2023
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Minimized product damages with careful handling.
- Demonstrated adaptability by quickly learning new processes when transitioning between different warehouse departments or roles as needed.
- Improved warehouse efficiency by organizing and maintaining a clean work environment.
- Operated forklift to move pallets and heavy items.
- Counted inventory by sections or for complete audits.
- Conducted regular checks on warehouse equipment for early detection of maintenance issues or potential hazards.
- Enhanced team productivity through communication and collaboration with colleagues. Made a daily effort to encourage coworkers.
- Packed and palletized items for shipment on outbound trailers.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
- Disposed of damaged or out-of-date products.
Contractor
CTM
07.2017 - 08.2021
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line and on schedule.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Collaborated with clients to define project requirements and budgets.
- Optimized customer experience by effectively troubleshooting issues.
- Maintained overall safe work environment by enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Office Assistant
Teepee Motel
03.2015 - 07.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Assisted in financial tasks such as invoicing and expense tracking to ensure accuracy.
- Monitored security to help maintain equipment, data and information safety.
- Supported business growth with efficient onboarding processes for new hires that included orientation and training materials.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
Education
General Studies - General Studies
Brazosport College
Lake Jackson, TXSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
Timeline
AIB
Pepsi Beverages
12.2023 - Current
Warehouse Loader
Pepsi Beverages
12.2022 - 12.2023
Sales and Customer Support
Heavy Rustics
01.2021 - Current
Contractor
CTM
07.2017 - 08.2021
Office Assistant
Teepee Motel
03.2015 - 07.2017
General Studies - General Studies
Brazosport College