Amber Miller
Nevada,TX
Summary
I am looking for a professional position that offers the opportunity for advancement. I believe that with my previous work experience, I'd be able promote positive patient interactions and create a greater efficiency of work through the management of operations.
Overview
14
14
years of professional experience
Work History
ASSISTANT MANAGER
J & A Garage
Josephine, TX
08.2016 - Current
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys
- Accounts for all documents; ensures that none are missing, and all are processed correctly
- Prepares pricing guides and maintenance menus
- Maintains safe work environment
- Establishes and maintains follow up with all customers to confirm satisfaction with the service experience.
REFERRAL COORDINATOR
CareNow
Coppell, TX
07.2015 - 08.2016
- Prepare medical records prior to patient visit
- Performs patient referrals and authorizations by completing and submitting documents and discussing with providers, insurance carriers and patients
- Schedule and confirm patient diagnostic appointments, surgeries and medical consultations
- Maintain referral records and report on data.
ADMISSIONS SPECIALIST
Texas Health Presbyterian Dallas
Dallas, TX
02.2014 - 07.2016
- Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently
- Obtains and/or updates verification of benefits and/or pre-certification for applicable tests and/or procedures
- Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties
- Maintains documentation
- Assists patients in understanding financial obligations; collects co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable
- Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures
- Maintains customer service and/or productivity guidelines set forth by applicable leadership.
OFFICE/OPERATIONS MANAGER
Apex Resources
Dallas, TX
07.2013 - 02.2014
- Proficient in the calculation and review of over 50 monthly client accounts including invoicing, ticket resolution, customer satisfaction, collections and client retention and referral
- Primary contact for maintaining 100% of the Operational needs including complex administration tasks, daily contact for clients, have full knowledge of products, amenities and programs
- Created multiple original databases to enhance client needs for multiple functions
- Proactively keeping the center ready and continuously building revenue opportunities
- Setting up payroll and schedule set up for all employees; prepared excel sheets for shipping/receiving supplies
- Direct, coordinate and review activities in sales and service and perform record shipping and receiving operations.
RECEPTIONIST
G2 Construction
Greenville, TX
11.2010 - 07.2013
- Answered phone calls while juggling other tasks such as submitting orders, and taking payments
- Established lasting relationships with past and present customers
- Resulting in increased weekly sales from repeat customers
- Orientation for new hiring including setting up payroll and schedule set up.
Education
CNA
Journey Medical Training Center
Frisco, TX10.2024
High School Diploma -
South Garland High School
Garland, TX05.2009
Skills
- EPIC
- HIPAA
- BCS
- CCS
- AP/AR reports
- Vendor invoice submittal
- Microsoft Office
- Microsoft Excel
Timeline
ASSISTANT MANAGER
J & A Garage
08.2016 - Current
REFERRAL COORDINATOR
CareNow
07.2015 - 08.2016
ADMISSIONS SPECIALIST
Texas Health Presbyterian Dallas
02.2014 - 07.2016
OFFICE/OPERATIONS MANAGER
Apex Resources
07.2013 - 02.2014
RECEPTIONIST
G2 Construction
11.2010 - 07.2013
CNA
Journey Medical Training Center
High School Diploma -
South Garland High School