Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
Timeline
Manager

Amber Miller

Rome,GA

Summary

Experienced manager known for optimizing processes and guiding top-performing teams. Strong analytical abilities and a dedication to achieving goals. Collaborative leader with a talent for adapting to evolving requirements. Seasoned Manager with a proven track record in team management and operational excellence. Proficient in implementing strategic programs to boost productivity and efficiency, with a knack for problem-solving and decision-making.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Manager

Longhorn Steakhouse
12.2023 - 01.2024
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Schedules for 70+ employees
  • Managed and motivated employees to be productive and engaged in work.

Service Professional, Certified Trainer

Longhorn Steakhouse
09.2018 - 12.2023
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.

Stylist

Sport Clips
11.2022 - 06.2023
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Won Top Sales Award

Stylist

House of Hair Custom Salon
01.2021 - 01.2023
  • - Delivered a wide range of salon services with a focus on client satisfaction
  • - Assisted in business operations including scheduling and inventory
  • - Maintained strong client relationships and increased repeat clientele
  • Won several sales contests

Service Professional

Olive Garden
12.2000 - 09.2018
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Streamlined service processes, resulting in improved efficiency and productivity.

Stylist

Ulta Beauty
01.2014 - 01.2017
  • - Specialized in color, cuts, and treatments
  • - Promoted and sold beauty products
  • - Supported in-store events and educational sessions
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Also did inventory and retail in the main retail area.
  • Top sales and conversions from retail floor and retention of guests

Stylist

Great Clips
01.2012 - 01.2013
  • - Provided efficient and quality hair services
  • - Built strong rapport with a diverse clientele
  • Top sales

Stylist

Sportclips
01.2010 - 01.2012
  • - Recognized for excellence in up-selling products and services
  • - Focused on men's grooming and client retention

Stylist

Fantastic Sam's
01.2009 - 01.2010
  • - Delivered a wide range of styling services for all ages
  • - Supported store operations and customer service excellence

Apprentice/Assistant

Kathy Adams Salon
01.2006 - 01.2007
  • - Assisted senior stylists and learned salon operations

Apprentice/Assistant

Salon 124
01.2005 - 01.2006
  • - Gained foundational industry experience through hands-on training

Education

Certified Phlebotomy Technician -

Medical Institute of Northeast Georgia
01.2020

Nursing Prerequisites

Austin Community College
01.2013

Cosmetology Degree - undefined

Gwinnett Technical College
01.2008

Business Management & Marketing

Gainesville State College
01.2003

Skills

  • Customer service
  • Team leadership
  • Time management
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Decision-making

Accomplishments

  • Supervised team of 60+ staff members.

Certification

  • Cosmetologist License - #CO107335
  • NHA Phlebotomy Certification - #Q5G3GH3
  • Pharmacy Technician License - #PHTC056429
  • BLS, CPR, Bloodborne Pathogens, First Aid - Completed 2020-10-24
  • Serve Safe Food Handling License - Austin, TX, 2010

Awards

Diamond Club Award - 2016, 2017, 2018, 100% Guest Delight Award - 2015, Multiple commendations from General Managers and District Managers, Several Top Sales Awards Across Multiple professions.

Timeline

Manager

Longhorn Steakhouse
12.2023 - 01.2024

Stylist

Sport Clips
11.2022 - 06.2023

Stylist

House of Hair Custom Salon
01.2021 - 01.2023

Service Professional, Certified Trainer

Longhorn Steakhouse
09.2018 - 12.2023

Stylist

Ulta Beauty
01.2014 - 01.2017

Stylist

Great Clips
01.2012 - 01.2013

Stylist

Sportclips
01.2010 - 01.2012

Stylist

Fantastic Sam's
01.2009 - 01.2010

Apprentice/Assistant

Kathy Adams Salon
01.2006 - 01.2007

Apprentice/Assistant

Salon 124
01.2005 - 01.2006

Service Professional

Olive Garden
12.2000 - 09.2018

Nursing Prerequisites

Austin Community College

Cosmetology Degree - undefined

Gwinnett Technical College

Business Management & Marketing

Gainesville State College

Certified Phlebotomy Technician -

Medical Institute of Northeast Georgia

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