Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMBER MILLER

Palm Harbor

Summary

Customer service expert with a strong history of implementing successful initiatives that align with organizational values. Proficient in evaluating operational safety and executing strategies to meet performance targets. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and communication skills. Committed to delivering high-quality service that fosters positive customer experiences.

Overview

19
19
years of professional experience

Work History

Shift Lead

First Watch
Oldsmar
04.2021 - Current
  • Supervise and train front-of-house staff to ensure consistent, high-quality customer service.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Provided guidance and support to other team members as needed.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Monitor service standards, and provide on-the-spot coaching to servers when needed.
  • Resolve guest concerns promptly and professionally, enhancing the overall dining experience.
  • Ensure compliance with food safety, hygiene, and alcohol-serving regulations.

General Manager

Freshii
Palm Harbor/Dunedin
06.2019 - 12.2022
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervise staff to maintain high levels of customer service and operational standards.
  • Train, coach, and mentor team members to enhance performance.
  • Monitor inventory levels, and order supplies, food, and beverages as needed.
  • Ensure compliance with health, safety, and hygiene regulations.

Sales Support Specialist

Gemera’s Gems
Tampa
11.2015 - 04.2019
  • Scheduled and maintained daily calendar for CEO to optimize time management.
  • Organized and displayed merchandise at store locations to enhance visibility.
  • Electronically managed and recorded stock to ensure accurate inventory levels.
  • Provided administrative support to the sales team as needed.

Front Office Assistant

Collaborative Therapeutic Services
Tampa
10.2012 - 10.2015
  • Managed a six-line phone system, directing calls efficiently to appropriate recipients.
  • Designed and maintained office filing and storage systems for optimal organization.
  • Greeted clients and vendors, guiding them to respective offices upon arrival.
  • Scheduled patient appointments and processed payments for services rendered.

Research Support Specialist

University of South Florida, College of Medicine
Tampa
06.2006 - 08.2012
  • Managed clinical trials, ensuring scientific integrity and patient safety throughout process.
  • Oversaw data collection and addressed patient inquiries to maintain engagement.
  • Completed electronic case reports to ensure thorough documentation of trial outcomes.
  • Prepared presentations summarizing key findings from research activities.
  • Drafted detailed summaries of research findings for internal use.

Education

B.S. - Biomedical Sciences

University of South Florida
Tampa, FL
05.2009

Skills

  • Team leadership
  • Customer service focus
  • Inventory management
  • Conflict resolution
  • Coaching and mentoring
  • Communication skills

Timeline

Shift Lead

First Watch
04.2021 - Current

General Manager

Freshii
06.2019 - 12.2022

Sales Support Specialist

Gemera’s Gems
11.2015 - 04.2019

Front Office Assistant

Collaborative Therapeutic Services
10.2012 - 10.2015

Research Support Specialist

University of South Florida, College of Medicine
06.2006 - 08.2012

B.S. - Biomedical Sciences

University of South Florida

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