Amber Miller
Viera,FL
Summary
Administrative and Office Services Professional with a proven track record of taking initiative and providing multi-task support to management. Recognized for exceptional organizational skills and effective communication abilities. Demonstrates strong customer service skills, contributing to positive client interactions and satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Centerwell
Melbourne, FL
08.2024 - Current
- Facilitated communication between patients and healthcare team members.
- Documented patient care activities in electronic health records accurately.
- Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Demonstrated knowledge of anatomy, physiology, kinesiology, biomechanics, pathology, neurology and other related topics pertinent to physical therapy practice.
Medical Secretary
Correctional Medical Services
Rochester, NY
02.2004 - 05.2010
- Facilitated communication between medical personnel and correctional staff to enhance collaboration.
- Ensured compliance with healthcare regulations and facility protocols throughout operations.
- Trained new staff on office procedures and software systems to promote efficiency.
- Managed inventory of medical supplies and equipment orders to maintain adequate stock levels.
- Prepared patient charts for physicians by updating existing information prior to appointments.
- Performed data entry of patient information into various databases, maintaining accuracy.
- Answered incoming calls professionally, directing them to appropriate personnel as needed.
- Created and organized new patient files, ensuring proper documentation within each folder.
Surgical Secretary
Highland Hospital
Rochester, NY
11.2005 - 03.2009
- Coordinated communication among departments and healthcare providers to enhance operational efficiency.
- Maintained accurate medical records and documentation systems for compliance and accessibility.
- Processed incoming calls, directing inquiries to appropriate personnel for timely responses.
- Organized office supplies and maintained inventory levels to support daily operations.
- Supported new staff onboarding by training on office procedures and best practices.
- Ensured adherence to hospital policies and confidentiality regulations across all operations.
- Maintained filing systems for confidential documents, facilitating quick information retrieval.
- Greeted visitors and directed them to the appropriate location or personnel.
Senior Administrative Assistant
Best Buy
Rochester, New York
07.2001 - 06.2003
- Efficiently managed executive calendars and scheduled meetings for senior leadership teams.
- Maintained filing systems, organizing documents for easy access by team members.
- Oversaw office supply inventory, ensuring essential materials remained available.
- Supported onboarding processes by preparing necessary documentation for new hires.
- Collaborated with departments to streamline administrative workflows and enhance efficiency.
- Provided comprehensive administrative support to senior management team.
- Compiled data from various sources into organized formats for accurate reporting.
- Handled customer inquiries promptly while upholding high standards of service.
Education
Associate of Science - Physical Therapy Assistant
Genesee Comunity Coleege
Batavia, NY08-2008
Skills
- Experienced in patient education and health records management/documentation
- Strong problem solving, collaboration, active listening, and time management skills
- Skilled at communicating and developing relationships with clients and various stakeholders
Certification
- Physical therapy Assistant
- CPR certified
Timeline
Physical Therapist Assistant
Centerwell
08.2024 - Current
Surgical Secretary
Highland Hospital
11.2005 - 03.2009
Medical Secretary
Correctional Medical Services
02.2004 - 05.2010
Senior Administrative Assistant
Best Buy
07.2001 - 06.2003
Associate of Science - Physical Therapy Assistant
Genesee Comunity Coleege