Overview
Work History
Education
Timeline
Hi, I’m

Amber Mills

Cumberland,VA
Amber Mills

Overview

12
years of professional experience

Work History

Capsule Pharmacy

Pharmacy Technician Experience Associate
01.2025 - Current

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Insurance reconciliation and Prior Authorization intake
  • Assisted with finalizing orders and Scheduled Deliveries
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • manage internal and external pharmacy operations (including communications with physicians and insurers)
  • Answer insurance and medication questions, solve issues, and go above and beyond to assist with all pharmacy needs
  • Emotional intuition for building great consumer experiences.
  • Team player who passionate about patients advocacy
  • Exemplary interpersonal and communication skills
  • Relentlessly resourceful, optimistic, creative problem-solver
  • Aggressively organized, multi-tasking master

Family Pharmacy Cumberland

Community Health Worker
06.2021 - Current

Job overview

  • Helped vulnerable individuals navigate complex healthcare system.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Developed and maintained relationships with community partners to build program scope.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.
  • Collaborated with external organizations to coordinate health and social services.
  • Targeted specific community groups with wellness and disease management information.
  • Created and distributed health-related education materials to improve program awareness.
  • Set up community health education and promotion programs to reduce chronic conditions.
  • Monitored and documented participants' progress toward individualized health goals.
  • Led outreach activities to target specific demographics and promote health initiatives.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Collaborated with local organizations to expand health services and resources.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Developed and implemented training classes to educate team members and community residents.

Family Pharmacy Cumberland

Lead Pharmacy Technician
01.2013 - Current

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Developed and maintained relationships with community partners to build program scope.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Collaborated with external organizations to coordinate health and social services.
  • Targeted specific community groups with wellness and disease management information.
  • Created and distributed health-related education materials to improve program awareness.
  • Set up community health education and promotion programs to reduce chronic conditions.
  • Monitored and documented participants' progress toward individualized health goals.
  • Led outreach activities to target specific demographics and promote health initiatives.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Collaborated with local organizations to expand health services and resources.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Developed and implemented training classes to educate team members and community residents.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised Number pharmacy technicians and coordinated day-to-day assignments.

Education

Liberty University
Lynchburg, VA

Healthcare Administration from Healthcare

Timeline

Pharmacy Technician Experience Associate

Capsule Pharmacy
01.2025 - Current

Community Health Worker

Family Pharmacy Cumberland
06.2021 - Current

Lead Pharmacy Technician

Family Pharmacy Cumberland
01.2013 - Current

Liberty University

Healthcare Administration from Healthcare

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Amber Mills