Amber Minter
Ridgeland,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Banana Republic Factory Store
10.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Claims Inside Adjuster Trainee
Trexis Insurance Corporation
01.2023 - 08.2023
- Handle first party collision claims and third party damage property claims, determine liability
- Settle total losses
- Issue payments
- Work with rental companies, law offices and other insurance companies to gain perspective on scope of claim
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Researched claims and incident information to deliver solutions and resolve problems.
Claims Adjuster Trainee
Trexis Insurance
01.2022 - 12.2022
- Handle first party collision claims and third party damage property claims, determine liability
- Settle total losses
- Issue payments
- Work with rental companies, law offices and other insurance companies to gain perspective on scope of claim
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Documented all investigation activity and presented reports to management.
- Substantiated legitimate claims and denied unjustified claims.
- Researched claims and incident information to deliver solutions and resolve problems.
Delivery Driver
Amazon Prime - Diversified Logistic/Know How LLC
08.2020 - 12.2020
- Deliver 250+ packages to residential and business
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Care Rep I
Anthem- Amerigroup
12.2019 - 08.2020
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, and eligibility
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Multimedia Chat Agent
Genesco
03.2019 - 11.2019
- Answer chats, emails, and texts to assist customers and store employees
- Effectively multi-task while managing constant incoming interactions
- Identify and assess customer needs, to resolve customer issues and ensure superior customer satisfaction.
Customer Service Representative
TennCare
11.2018 - 03.2019
- Data entry for enrollment process and setting potential members up with a managed care organization for Medicaid and answer inbound phone calls from existing members base and program administrators.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Lead Sales
Clarks
08.2017 - 06.2018
- Match customers with the right product based on their needs while managing employees
- Keep the store nice and tidy during down time
- Make sure displays are presented beautifully
- Package customers online orders that are sent to store locations.
- Collaborated with operations and management team to prepare and lead sales presentations.
Resident Assistant
The Art Institute of TN
09.2012 - 12.2015
- Host open houses for incoming students
- Take families & prospective students on apartment tours
- Complete inspections and make sure students needs were met & apartments kept to standard
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Education
Bachelor of Fine Arts -
The Art Institute of Nashville
12.2015
Skills
- Customer Relations
- Business Development
- Store Organization
- Order Management
- Sales Expertise
- Pricing and Markdowns
- Retail Operations
- Operations
- Sales Growth
- Customer Service Management
- Problem-Solving
- Transaction Processing
- Issue Resolution
- Team Building and Leadership
- Customer Service and Engagement
- Store Opening and Closing
- Customer Service
- Customer Experience
- Upselling and Cross Selling
- Attention to Detail
- Sales Techniques
- Decision making
- Adaptability
- Organizational skills
- Store operations
- Leadership abilities
- Product knowledge
Timeline
Assistant Store Manager
Banana Republic Factory Store
10.2023 - Current
Claims Inside Adjuster Trainee
Trexis Insurance Corporation
01.2023 - 08.2023
Claims Adjuster Trainee
Trexis Insurance
01.2022 - 12.2022
Delivery Driver
Amazon Prime - Diversified Logistic/Know How LLC
08.2020 - 12.2020
Customer Care Rep I
Anthem- Amerigroup
12.2019 - 08.2020
Multimedia Chat Agent
Genesco
03.2019 - 11.2019
Customer Service Representative
TennCare
11.2018 - 03.2019
Lead Sales
Clarks
08.2017 - 06.2018
Resident Assistant
The Art Institute of TN
09.2012 - 12.2015
Bachelor of Fine Arts -
The Art Institute of Nashville