Amber Miroyan
Randy’s Donuts
San Jose,CA
2027
years of professional experience
Detail-oriented professional with strong customer relations skills. Proven track record in enhancing service efficiency and resolving issues promptly to achieve high customer satisfaction.
Work History
Special Education Paraprofessional
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by reinforcing positive behavior and promoting social skills among students.
- Collaborated with instructional staff to adapt learning materials and assist with lesson delivery.
- Monitored student progress and provided feedback to educators regarding academic performance and behavioral concerns.
- Participated in training sessions to enhance knowledge of special education practices and compliance requirements.
- Developed strong relationships with students, fostering a supportive environment that encouraged personal growth and academic success.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Special Education Paraprofessional
Membership Coordinator
- Developed strong relationships with prospective members to promote membership benefits and community engagement.
- Conducted needs assessments to tailor membership options for diverse clientele, enhancing satisfaction and retention.
- Executed daily outreach initiatives via phone, email, and social media to attract new members effectively.
- Collaborated with team members to create promotional materials and events that increased membership visibility.
- Trained new staff on sales techniques and customer service standards to ensure consistent member experience.
- Analyzed feedback from current members to identify areas for improvement in services offered by the YMCA.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
Cashier
2 Months- Processed customer transactions accurately using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of sales area.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Collaborated with team members to meet daily sales goals and improve service efficiency.
- Handled inventory management tasks, including restocking shelves and monitoring product levels.
- Implemented efficient checkout processes to reduce wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Farmer Market Vendor
1 Year 5 Months- Prepared fresh produce for display, enhancing visual appeal and product accessibility.
- Engaged with customers to provide product knowledge and promote farm offerings.
- Managed inventory levels to ensure optimal stock availability during market hours.
- Collaborated with farm team to coordinate delivery schedules for timely product freshness.
- Adapted quickly to changing market conditions and customer preferences, ensuring service consistency.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Built a loyal customer base by consistently delivering high-quality goods and excellent customer service.
- Managed inventory efficiently to minimize waste and ensure a consistent supply of in-demand items.
- Attracted new clientele by offering limited-time promotions or special offers during peak shopping hours.
- Participated in local events to raise awareness about our brand and attract new customers to the farmer''s market stand.
Instacart Shopper
6 Years 4 Months- Executed efficient order picking and delivery processes to ensure timely customer satisfaction.
- Assisted customers with selection and substitution of items, enhancing overall shopping experience.
- Maintained accurate inventory records to support stock management and minimize errors.
- Adapted quickly to changing schedules and customer demands, demonstrating flexibility in operations.
- Resolved customer inquiries and concerns promptly, ensuring high service standards were met.
- Developed knowledge of local grocery stores to optimize route planning for deliveries.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Crisis Response Specialist
2 Months- Assisted in developing community outreach programs to enhance service accessibility.
- Coordinated client intake processes, ensuring accurate documentation and timely follow-ups.
- Supported team initiatives by organizing training sessions for new staff members.
- Implemented feedback mechanisms for clients, improving service delivery based on insights gathered.
- Analyzed program effectiveness, providing recommendations for continuous improvement in service offerings.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Facilitated workshops for professional development of junior staff members.
- Restructured customer service process, ensuring quicker response times.
- Streamlined project delivery processes, reducing completion times significantly.
- Optimized inventory management, minimizing waste and reducing costs.
Case Manager
9 Months- Coordinated client care plans with multidisciplinary teams to ensure comprehensive support.
- Assessed client needs and developed tailored intervention strategies for improved outcomes.
- Monitored client progress and adjusted treatment plans based on evolving circumstances.
- Facilitated communication between clients, families, and service providers to enhance collaboration.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Manager/Service Coordinator
10 Months- Assessed client needs to develop personalized service plans.
- Coordinated with multidisciplinary teams to ensure comprehensive care delivery.
- Monitored client progress and adjusted strategies based on evolving requirements.
- Provided crisis intervention support, facilitating immediate access to resources.
- Educated clients and families about available services and advocacy resources.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Independent Living Specialist
1 Year 8 Months- Assessed individual needs to develop personalized independent living plans.
- Facilitated skill-building workshops to enhance daily living competencies.
- Coordinated support services, ensuring seamless access to community resources.
- Monitored client progress, providing feedback and adjustments to care plans.
- Implemented best practices in independent living techniques to promote client self-sufficiency.
Membership Sales Representative/Front Desk
1 Year 7 MonthsEducation
- Psychology
Associate of Arts - Psychology
Skills
Organization skills
Time management
Telephone skills
Data entry
Customer/Client relations
Customer and client relations
Scheduling
Appointment scheduling
Greeting and seating clients
Data inputting
Office administration
File management
Schedule management
Calendar management
Timeline
Cashier
Randy’s Donuts
06.2026 - CurrentRead More
Farmer Market Vendor
Medina Family Farm
01.2025 - 06.2026Read More
Crisis Response Specialist
Bay Area Community Services
12.2023 - 02.2024Read More
Case Manager
Telecare Corporation
05.2023 - 02.2024Read More
Case Manager/Service Coordinator
San Andreas Regional Center
06.2022 - 04.2023Read More
Independent Living Specialist
Passport to Learning
09.2020 - 05.2022Read More
Instacart Shopper
Instacart
01.2020 - 05.2026Read More
Membership Sales Representative/Front Desk
Silicon Valley YMCA
06.2018 - 01.2020Read More
Special Education Paraprofessional
Palo Alto Unified School School District
Read More
Special Education Paraprofessional
Campbell Union High School District
Read More
Membership Coordinator
Massage Therapy Center
Read More
San Jose State University
from Psychology
Read More
West Valley College
Associate of Arts from Psychology
Read More