Amber Mitchell
Louisville,KY
Summary
Technical Project Specialist with extensive experience in managing vendor relationships and processing equipment orders to drive operational efficiency. Oversaw inventory management and financial reporting while demonstrating project leadership and customer service skills. Committed to delivering results through strategic planning and proactive problem-solving.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Technical Project Specialist
Thorntons
Louisville, KY
08.2022 - Current
- Managed equipment orders, inventory tracking, and vendor relationships to support operational efficiency.
- Working with vendors to make and process equipment orders, i.e. registers, cables, printers, PCs, etc. to keep in backstock inventory.
- Coordinated returns of damaged equipment to vendors, ensuring timely repairs and minimal disruption to operations.
- Resolved equipment issues by collaborating with vendors and internal teams, fostering positive relationships to support operational needs.
- Managed cost transfers between stores, ensuring accurate financial records and efficient tracking of equipment expenses.
- Processed and coded invoices, collaborating with accounting for monthly inventory and cost reports in a multivendor environment.
- Working with accounting for monthly inventory and cost reports
- Signing, processing, and coding invoices
Store Manager
Thorntons
Louisville, KY
05.2019 - 08.2022
- Processed inventory orders and coordinated with vendors to ensure timely stock availability.
- Daily money management and paperwork, keeping track of the numbers of the store, losses vs. gains, and profit
- Maintained daily financial records and tracked store profits and losses to support accurate reporting.
- Managed daily financial operations, tracking store numbers to analyze losses vs. gains and overall profitability.
- Taking care of invoices, making sure they were correct and input into the system with no discrepancies
Sales Associate and Cashier
Vans
Simpsonville, KY
11.2017 - 08.2019
- Delivered exceptional customer service, assisting customers with purchases and addressing needs to enhance shopping experience.
- Operated cash register, handled payments, and ensured accurate transaction records.
- Managed stocking and inventory processes to maintain organized sales floor and ensure product availability.
- Facilitated front-of-house operations, promoting a welcoming atmosphere for customers and team members.
Cashier/Customer Service
Kroger
Louisville, KY
09.2014 - 07.2018
- Supported front-end operations by handling payments and maintaining accurate records, ensuring smooth transactions.
- Delivered customer service by addressing questions and providing assistance, enhancing customer satisfaction.
- Facilitated phone communication to ensure a positive experience for customers and visitors, contributing to overall service quality.
- Coordinated management of inventory, ensuring timely processing of invoices and deliveries.
Wal-Mart Associate
Walmart
Lagrange, KY
05.2013 - 09.2014
- Delivered customer service by assisting customers and efficiently resolving issues.
- Contributed to team operations and fostered a positive work environment.
- Facilitated smooth administrative processes to enhance team productivity.
Education
High school or equivalent -
Oldham County High School
Buckner, KYSkills
- Procurement
- Vendor management
- Inventory management
- IT asset management
- Technical documentation
- Project leadership
- Budget management
- Accounting assistance
- Data analysis
- Excel analysis
- Microsoft Excel
- Microsoft Office
- IT service management
- Desktop support
- Problem-solving
- Teamwork analysis skills
- Attention to detail
- Time management
- Organizational skills
- IT
- Leadership
- Customer Service
- Client assistance
- Interpersonal skills
- Administrative experience
- Writing skills
- Report writing
- Hardware support
- Inventory counting
- Critical thinking
- IT service management
- Desktop support
- Report writing
- Invoice processing
- Equipment management
- Documentation management
- Financial reporting
Certification
Driver's License
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Technical Project Specialist
Thorntons
08.2022 - Current
Store Manager
Thorntons
05.2019 - 08.2022
Sales Associate and Cashier
Vans
11.2017 - 08.2019
Cashier/Customer Service
Kroger
09.2014 - 07.2018
Wal-Mart Associate
Walmart
05.2013 - 09.2014
High school or equivalent -
Oldham County High School