Amber Mittel
New Braunfels,TX
Summary
Enthusiastic and results-oriented Director of Human Resources with over 20 years of experience in various industries, including tourism, retail, healthcare and construction. Proven ability to develop and implement HR strategies that attract, retain, and develop top talent while ensuring regulatory compliance and risk mitigation. Skilled leader with a passion for building strong teams and fostering positive work environments. Exemplary claims management and negotiation with multiple governing agencies resulting in complete claims dismissal. Provide sound direction on all legal issues with forward-thinking, creative solutions while strictly adhering to all regulations and compliance requirements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Human Resources, Safety and Payroll Manager
Natural Bridge Caverns - Hospitality & Tourism
08.2016 - Current
- Independently lowered TWC (unemployment) effective tax rate 4.2% to lowest employer rate with no chargeable unemployment cases
- Responded to Employer Sponsored Responsibility Payment (ESRP) claim with 100% dismissal rate
- Responded to 2 OSHA investigations with 100% dismissal rate
- Created COVID policies, applied for funding, and received full forgiveness
- Made strategic plans to ensure business continuity
- Ensured Park stayed adequately staffed following Covid
- Total implementation of Payroll/Benefits/HRIS/401K/ATS/LMS/ACA systems
- This included meeting with various vendors to find the best products, negotiating contracts, total system implementation, process setup and continued process improvement and analysis
- Designed and implemented comprehensive compensation and benefits programs that attract, retain, and motivate top talent
- Conducted market research, salary surveys, and data analysis to ensure compensation and benefits packages remain competitive within the industry
- Managed and administered all aspects of benefits programs including health, voluntary, 401k, tuition reimbursement and employee assistance programs
- Resolved and corrected numerous programs that lacked key required components for safety and HR
- Created a new onboarding program, recruitment, and new hire processes; effectively lowering the turnover rate
- Full cycle recruiting for upper and lower-level positions
- Create ongoing leadership training programs for continuing education and new leadership
- Create individualized training programs for specific issues and leadership development
- Direct and counsel executive, management, and leadership team on employment, safety, legal, and administrative issues; in addition to interpreting the application of policies, procedures, benefits, and disciplinary matters
- Conduct Investigations (Harassment, Discrimination, Injury, Theft, Accident) and take appropriate action
- Negotiate, review, implement, and administer annual benefit plans and 401K program
- Manage 401K program and recordkeeping
- Creation and upkeep of annual department budget for payroll, human resources, office, and safety departments
- Prepare analysis, recommendations, and reports on various projects
- Risk Manager and Administrator for Workers Compensation Program
- Ensure compliance with federal/state laws and regulatory reporting, including FLSA, ADA, FMLA, EEOC, OSHA, FCRA, OAG, ACA, TDI, COBRA, HIPAA, ERISA, IRS etc.
Regional Director of Human Resources and Safety
Unified Care Group - Facilities for Intellectually Disabled Adults
03.2013 - 08.2016
- Over 350K cost savings through cost negotiation for uninsured employee injury
- Independently lowered TWC (unemployment) effective tax rate from 4.8% to .69%
- 40% accident rate reduction
- Effectively responded to EEOC claims with a 100% dismissal rate
- Supervise 14 Human Resource personnel remotely in area offices in generalist and specialty roles
- Spearheaded personnel integration of large company additions/acquisitions; including review and analysis of current staff, policies, and program effectiveness
- Went from 300 to 3300 employees in 10 different locations across Texas
- Implemented new applicant tracking software (Pangea), timekeeping system (UltiPro), and training software (Reliant) for 1200 employees through new acquisitions
- Analyzed implementation strategies and recommended combined employee policies, handbook, benefits, and PTO for new acquisitions with planned continuous growth
- Conducted talent recruitment, retention, and securement along with onboarding processes
- Created, managed and implemented job descriptions, evaluation programs, training, recognition programs, employee coaching, and talent management
- Conducted Investigations (Harassment, Discrimination, Injury, Illegal Activities, Theft, Accident) and acted upon investigation results
- Negotiated, reviewed, implemented, and administered annual benefit and compensation plans
- Workers Compensation Administer/Risk Manager for Non-Subscriber with high-risk employees; including claims processing and review, settlement participation and negotiation, recommendation of loss control strategies, ensuring program conformance to applicable laws and regulations, preparing reports, evaluation of program effectiveness and quality of services rendered, loss run reporting, TIPs administration, case management, and medical claims negotiation
- Ensured compliance with federal/state laws and regulatory reporting, including FLSA, ADA, FMLA, EEOC, OSHA, FCRA, OAG, ACA, TDI, COBRA, HIPAA, ERISA, etc
- Travel 40%
- Structured ACA compliance documents; tracking and preparation of 1094/1095 documents.
Office/Human Resources/Safety Manager
Cavco Industries, Inc. - Manufactured Home Plant - Construction
11.2005 - 03.2013
- Risk Manager and Administrator for Workers Compensation Program
- OSHA response resulting in dismissal of claims or reduction of assessed penalties
- Created safety programs and investigation policies for a new facility start-up
- Developed and implemented all HR policies, personnel directives, and staffing processes
- Provided comprehensive HR guidance to management and executives on employee relations, labor relations, and safety
- Advised leadership on union activities and implemented employee benefits & recognition programs
- Creation and administration of employee benefits and recognition programs
- Implementation of new timekeeping, HRIS, and SOE systems
- Managed administrative staff, accounts receivable/payable, payroll, and departmental budgets
- Weekly/monthly profit and loss reports, including audit preparation
- Represented the company at regional human resource, local planning emergency, and industrial relation committees.
Education
Masters of Business Administration - Human Resources Management
Texas A&M University
01.2014
Bachelor of Applied Arts and Sciences - Business Management
Texas A&M University
01.2012
AAS Occupational Safety and Health Technology - Safety and Health Management
Alamo Community Colleges
01.2010
Skills
- Skilled Microsoft Word, Excel, Access, PowerPoint, Publisher, Outlook, Visio, ATS, HRIS, HRIT, Reliant Training Software, UltiPro, QuickBooks, Paycom, Paycor, Fidelity Sponsor Administrator, One America Sponsor Administrator, When I Work Pangea, Kronos, Ceresoft, Quicken, Sales Order Entry, ADP WFN, Great Plains, CITRIX, Time America, DEACOM, PIM, PeopleSoft, QuickBooks, SAP, SuccessFactors SAP, MAS 90 operator
- Excellent communication, team building, and problem-solving skills with an upbeat, get-it-done attitude
- Skilled project manager, remote supervisor, and data analyst
- A lifelong learner with a strong desire to constantly improve and acquire new skills
- Benefits Administration
- HR analytics
- Compliance Management
- Records Management
- Talent Acquisition
- Employee Relations
- Organizational Development
Certification
SHRM-Senior Certified Professional
Timeline
Director of Human Resources, Safety and Payroll Manager
Natural Bridge Caverns - Hospitality & Tourism
08.2016 - Current
Regional Director of Human Resources and Safety
Unified Care Group - Facilities for Intellectually Disabled Adults
03.2013 - 08.2016
Office/Human Resources/Safety Manager
Cavco Industries, Inc. - Manufactured Home Plant - Construction
11.2005 - 03.2013
Masters of Business Administration - Human Resources Management
Texas A&M University
Bachelor of Applied Arts and Sciences - Business Management
Texas A&M University
AAS Occupational Safety and Health Technology - Safety and Health Management
Alamo Community Colleges
SHRM-Senior Certified Professional
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