Amber Mitzel
Stephenson,VA
Summary
Diligent Registration Registration Specialist with wealth of healthcare experience and expertise in problem-solving. Poised in even the most trying of circumstances. Talented in maintaining complex and comprehensive databases covering patient information. Pursuing a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Lead Registration Specialist
WVU Medicine
07.2022 - Current
- Enhanced patient registration accuracy by diligently reviewing and verifying information within the EPIC system
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Completed registration paperwork, verifying accurate patient information.
- Confirmed patient demographics and updated practice management software for accuracy.
- Served as a point of contact for other departments requiring access or updates to patient information, fostering efficient inter-departmental collaboration.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Verified insurance benefits and eligibility
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Assembled, updated and filed medical record charts to include lab work, test results and dictation according to office guidelines.
- Assisted in processing patient payments via cash, checks and credit cards.
- Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
- Retrieved medical data for physicians and patients.
- Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
- Reduced errors in patient records by implementing a double-check system for data entry tasks.
- Updated patient contact information to support accurate electronic medical records.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Assistant Branch Manager
Bank Of Clarke County
04.2021 - 07.2022
- Produced reports for bank administrators to document long-term goals and financial status.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Assessed employee performance and developed improvement plans.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Established and checked coding procedures, monitored reports and updated internal files.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
Junior Loan Officer
Lendmark Financial
04.2020 - 04.2021
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
- Utilized risk management strategies to attain high loan approval rates.
- Evaluated creditworthiness of applicants using financial data analysis tools such as credit reports and income statements.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Enhanced the loan application process by efficiently reviewing financial documents and verifying information accuracy.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Maintained thorough knowledge of industry regulations and compliance requirements for accurate processing of loan applications.
- Assessed loan portfolios for compliance with underwriting policies.
Team Mentor
Navy Federal Credit Union
09.2013 - 04.2020
- Monitored behavior and reported any incidents to appropriate personnel.
- Implemented effective communication strategies to ensure seamless collaboration among team members.
- Mentored junior staff members on best practices, contributing to their ongoing career growth.
- Developed individualized professional development plans for team members, resulting in improved skills and productivity.
- Promoted diversity and inclusion within the team, resulting in increased creativity and innovation.
- Boosted employee morale through regular recognition of accomplishments and fostering a positive work environment.
- Conducted regular performance evaluations, offering clear expectations for improvement when needed.
- Utilized strong problem-solving skills to troubleshoot issues and offer solutions that benefited both the team and organization as a whole.
- Strengthened relationships between team members by organizing team-building activities and events.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
Education
High School Diploma -
Millbrook High School
Winchester06.2008
Skills
Records Maintenance
Patient Registration
HIPAA Compliance
Excellent Communication
Accuracy and Precision
Healthcare experience
Dependable and Responsible
Documentation And Reporting
Problem-Solving
Office Organization
Insurance Verification
Attention to Detail
Timeline
Lead Registration Specialist
WVU Medicine
07.2022 - Current
Assistant Branch Manager
Bank Of Clarke County
04.2021 - 07.2022
Junior Loan Officer
Lendmark Financial
04.2020 - 04.2021
Team Mentor
Navy Federal Credit Union
09.2013 - 04.2020
High School Diploma -
Millbrook High School