Amber Markovic
Beacon Falls,CT
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
Prospect Veterinary Hospital
03.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Performed various administrative tasks by filing, copying and faxing documents.
Dietary Aide
Complete Care: Glendale
09.2023 - Current
- Stocked supplies in dining areas as needed.
- Assisted with preparation of snacks and other light meals.
- Delivered meals to residents and patients in their rooms when requested.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Cleaned and sanitized kitchen equipment and surfaces.
- Ensured that all food was prepared according to established health standards.
Restaurant Hostess
Rossini's Italian Restaurant & Pizza
06.2023 - 10.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Stocker
Dollar Tree
03.2023 - 09.2023
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
Crew Member
Dunkin' Donuts
03.2021 - 11.2021
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Restaurant Hostess
Copper City Bar & Grill
07.2019 - 09.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
Crew Member
Dunkin' Donuts
09.2019 - 03.2020
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Associate of Arts - Criminal Justice
09-2023
High School Diploma -
05-2020
Skills
- Food Preparation
- OSHA Compliance
- Food Handling Safety
- Customer Service
- Dining Crew Workflow Optimization
- Dining Customer Service
- Table Setting Arrangements
- Reservations Coordination
- Menu Memorization
- Customer Engagement
- Inventory Restocking
- Order Receiving
- Price Checking
- Merchandise Stocking
- Stock Rotation
- Merchandise Rotation
- Money Handling
- Product Displays
- Safe Lifting Procedures
- Friendly and Personable
- Shelf Stocking
- Complex Problem-Solving
- Medical Recordkeeping
- Telephone Etiquette
- Proficient in Software
- Veterinary Medical Records Software
- Educating Owners
- Lab Work Documentation
- Pet insurance knowledge
- Front Desk Operations
- Payment Collection
Accomplishments
- Dean's List throughout my academic career in college
- Top 5% of my class in High School
- 3.9 GPA in college
- 4.0 GPA in High School
- Consistent Honor Roll in both High School and college
Timeline
Veterinary Receptionist - Prospect Veterinary Hospital
03.2024 - Current
Dietary Aide - Complete Care: Glendale
09.2023 - Current
Restaurant Hostess - Rossini's Italian Restaurant & Pizza
06.2023 - 10.2023
Stocker - Dollar Tree
03.2023 - 09.2023
Crew Member - Dunkin' Donuts
03.2021 - 11.2021
Crew Member - Dunkin' Donuts
09.2019 - 03.2020
Restaurant Hostess - Copper City Bar & Grill
07.2019 - 09.2020
University of Phoenix - Associate of Arts, Criminal Justice
Naugatuck High School - High School Diploma,
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