Amber Moeller

• Managed daily operations of largest and busiest branch, ensuring smooth workflow.
• Led team meetings to communicate goals and improve staff performance.
• Fostered relationships with local businesses to increase membership engagement.
• Managed and inspired team members to perform to full potential
• Participate in community events on behalf of the credit union to discover new network opportunities
• Serves as a member of the appeals committee and backs up loan officers with consumer loans
• Serves as a back-up for all branch roles/positions
• Resolved escalated member complaints in a timely manner.
• Assisted other branches when needed during peak periods or special projects

At will transferred to a smaller Branch in hopes to grow the Branch and make it successful. In my first month I surpassed the loan goal by $300k, which was the first time the branch hit their loan goal in three years.

• Received Silver Star Service Award for providing Outstanding Memberservice and under my leadership, 2 of my employees also received the award, making the most from one branch/department
• Developed annual branch business plan for maximum profitability and effectiveness.
• Networked within communities to identify and capitalize on business opportunities. Worked with Carrabbas to obtain new membership as well as the LBGTQ Chamber, landing an add in OutSmart magazine.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll. I was asked to train our new training manager based on reccomendation from an AVP of Training

• Assisted AVP with budget development for branch.
• Maintained a staff of 20, including loan officers, teller supervisor, MSRs and tellers.
• Resolved escalated customer requests promptly and courteously.
• Evaluated performance of staff using company-wide review plan.
• Networked within communities to identify and capitalize on business opportunities. Attended several community events with Fort Bend Co Chamber, Fort Bend Woman's Center and East Fort Bend Human Ministries.
• Reviewed lobby applications against established parameters to determine approval, rejection or modification requirements. level 6 Underwriter
• Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Monitored daily operations and supported Branch Manager in necessary duties.
• Managed a staff of 5 between two Branch locations, Balanced 3 ATMs, Processed Loans, Level 5 Underwriter, performed monthly audits, approved wires, ensured staff was up to date on compliance courses and procedures
• Ability to Teller/MSR/Loan Officer on any given day to ensure coverage for the Branch and optimize member service. Was also able to be the vault teller as needed for coverage
• Provided bank leadership in absence of branch manager.
• Maximized branch revenue by optimizing daily operations.