Amber Mohlay
La Mesa,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Reliable employee offering excellent communication and good judgment.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any new role or position
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Store Manager
GTM Discount Stores
Lemon Grove, California
07.2021 - 04.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and worked with leadership on backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Analyzed and interpreted store trends and weekly department sales to facilitate planning.
Operations Manager
GTM Discount Stores
San DIEGO, CA
05.2020 - 07.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed weekly sales comparison reports to understand current sales numbers and trends per department per location for whole business.
- Worked in matrix management environment with oversight of store managers, operations, sales, finance, human resources, safety and compliance.
- Worked closely with store manager to monitor employee's attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Promoted positive customer experience through day-to-day supervision and management of 4 store locations.
- Directed product and production flow and informed management of delays and challenges, as well as suggested resolutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Distribution Center General Manager
GTM Discount Stores
San Diego, California
05.2018 - 05.2019
- Implemented safety guidelines for warehouse and trained employees on applicable policies.
- Immediately addressed logistical issues and applied remediation techniques.
- Supervised team of 80 plus employees and oversaw all activities for square foot warehouse.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths to improve areas of weakness.
- Scheduled employees for shifts, taking into account business needs and employee strengths.
- Directed leadership meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Assistant Distribution Center Manager
GTM Discount Stores
San Diego, California
05.2016 - 05.2018
- Implemented safety guidelines for warehouse and trained employees on applicable policies.
- Immediately addressed logistical issues and applied remediation techniques.
- Supervised team of 80 plus employees and oversaw all activities for warehouse.
Logistics Coordinator
GTM Discount Stores
San Diego, California
05.2015 - 05.2016
- Planned and supervised shipments from company vendors of purchased loads and scheduled daily and weekly routes.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Communicated and developed relationships with multiply freight vendors- emailed out freight quote requests.
- Scheduled all incoming and outgoing loads - LTL, FTL, Rail/Train deliveries.
- Communicated promptly with all freight companies for all matters to ensure BOL's and proper paperwork is being delivered and filed.
- Worked closely to ensure Distribution Center receiving department is properly checking in all pallets and merchandise .
Distribution Center Processor
GTM Discount Stores
San Diego, California
05.2014 - 05.2015
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Unloaded deliveries from trucks in prompt fashion.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Received incoming loads of merchandise and processed to ensure in store sellable condition.
- Worked in multiply line areas of different types of merchandise- Lot Buy, Main Line, Seasonal areas, steel area, electronics, and receiving department.
Lead Electronics/Customer Service Desk Associate
GTM Discount Stores
Lemon Grove, California
05.2013 - 05.2014
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Electronics Team Member
GTM Discount Stores
Lemon Grove, California
05.2011 - 05.2014
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Processed credit and debit card payments to complete customer buying experience.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Service Desk Associate
GTM Discount Stores
Lemon Grove, California
05.2011 - 05.2014
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed store merchandise returns, discounts and any adjustments needed to be made and answered incoming phone calls.
Cashier
GTM Discount Stores
Lemon Grove, California
05.2009 - 05.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
Assistant Lead Customer Service
GTM Discount Stores
Lemon Grove, California
05.2011 - 05.2012
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 100+ incoming calls each day with utmost professionalism and knowledgeable service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services and new positions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers and employees.
- Created daily break schedules for all store and departments.
- Processed all store merchandise returns, discounts and adjustments,
Merchandiser
GTM Discount Stores
Lemon Grove, CA
05.2009 - 05.2010
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Zoned, organized and cleaned store to prepare for opening for next day.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Greeter
GTM Discount Stores
Lemon Grove, California
05.2008 - 05.2009
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Fielded customer complaints and notified managers.
Education
High School Diploma -
San Diego County Office of Education- JCCS
Spring Valley-La Presa, CA06.2006
Skills
- Training Management
- Financial Statement Review
- Sales Tracking
- Human Resources Oversight
- Decision Making
- Employee Motivation
- Customer Service Management
- Focus and Follow-Through
- Verbal and Written Communication
- Goal Setting
- Records Organization and Management
- Team Leadership
- Staff Scheduling
- Customer Relations
Timeline
Store Manager
GTM Discount Stores
07.2021 - 04.2022
Operations Manager
GTM Discount Stores
05.2020 - 07.2021
Distribution Center General Manager
GTM Discount Stores
05.2018 - 05.2019
Assistant Distribution Center Manager
GTM Discount Stores
05.2016 - 05.2018
Logistics Coordinator
GTM Discount Stores
05.2015 - 05.2016
Distribution Center Processor
GTM Discount Stores
05.2014 - 05.2015
Lead Electronics/Customer Service Desk Associate
GTM Discount Stores
05.2013 - 05.2014
Electronics Team Member
GTM Discount Stores
05.2011 - 05.2014
Customer Service Desk Associate
GTM Discount Stores
05.2011 - 05.2014
Assistant Lead Customer Service
GTM Discount Stores
05.2011 - 05.2012
Cashier
GTM Discount Stores
05.2009 - 05.2014
Merchandiser
GTM Discount Stores
05.2009 - 05.2010
Greeter
GTM Discount Stores
05.2008 - 05.2009
High School Diploma -
San Diego County Office of Education- JCCS
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