Amber Molina
Store Manager
Glendale,AZ
Summary
Reliable Store Manager with 13 years in sales and progressive leadership roles running 16-18 million dollar stores. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude that aligns to company values. Proactive in addressing operational concerns to streamline processes, enhance customer engagement and leverage substantial marketing tactics to strengthen and expand revenue streams.
Overview
12
12
years of professional experience
Work History
Store Manager
Kohl's
Glendale , AZ
10.2021 - Current
- Manage and lead team of 80-115 associates including a minimum of 2 assistant store executives.
- Strengthened work flow productivity by hiring, managing and developing top talent in which during my time assisted in 2 Assistant Store Manager promotions and 1 Store Manager promotion.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals with 7% improvement over last year.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives with a customer satisfaction score 20% above last year's performance.
- A member of Field Management team within territory offering customer feedback and insight relating to the business to drive topline growth for company.
Assistant Store Manager
Kohl's
Phoenix , AZ
03.2011 - 10.2021
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bussiness Management
Arizona State University
03.2015
Skills
- Store operations oversight
- Staff training and development
- Performance improvements
- Profit and loss accountability
- Recruiting and hiring
- Policy/program development
- Sales professional
- Operational budgeting
- Maximizing profitability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Kohl's
10.2021 - Current
Assistant Store Manager
Kohl's
03.2011 - 10.2021
Bussiness Management
Arizona State University