Amber Mondragon Baca
Meridian,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service, front desk representative and janitorial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Operating Room Aide
Surgical center of Treasure valley hospital
Meridian, Idaho
05.2023 - Current
- Maintained cleanliness and sanitation of operating rooms before and after surgeries.
- Disposed of biohazard materials in compliance with safety regulations.
- Restocked supplies, confirming sufficient inventory levels prior to procedures.
Customer Service Representative
Extended Stay America
Boise, ID
04.2022 - 12.2022
- Prepared reports on guest satisfaction levels and other metrics.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collected room deposits, fees, and payments.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Janitorial Cleaner
KBS Cleaning Services
Boise, ID
07.2019 - 01.2020
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Moved furniture for cleaning and set up for special events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned hospital clinics, deep cleaned every room in the urgent care.
Janitorial Cleaner
Western Building Maintenance
Boise, ID
10.2018 - 01.2019
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Housekeeping
Varsity Facility Services
Boise, ID
03.2016 - 11.2016
- Cleaned OR rooms after they had got used for the day.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Organized and used industrial cleaning products following strict safety procedures.
- Trained and coached new team members in steam cleaning carpets and upholstery.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
Customer Service Representative
Xerox
Boise, ID
05.2014 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
CWI
Idaho02-2024
Skills
- Retail Sales
- Customer Service
- Call Center Operations
- Daily Cleaning and Sanitation
- Laundry Services
- Cleaning Solution Preparation
- Hospitality Environments
- Cleaning Processes and Tools
- Customer Inquiries
- Guest Service and Assistance
- Guest Accommodations
- Lobby Maintenance
Timeline
Operating Room Aide
Surgical center of Treasure valley hospital
05.2023 - Current
Customer Service Representative
Extended Stay America
04.2022 - 12.2022
Janitorial Cleaner
KBS Cleaning Services
07.2019 - 01.2020
Janitorial Cleaner
Western Building Maintenance
10.2018 - 01.2019
Housekeeping
Varsity Facility Services
03.2016 - 11.2016
Customer Service Representative
Xerox
05.2014 - 08.2015
GED -
CWI
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