Amber Mongiello
La Porte,Texas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Administrator
MAUSER PACKAGING
04.2024 - Current
- Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner
- Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork
- Communicate order confirmations, changes and cancellations to internal MPSR team members
- Submit Delivery Receipts for billing after shipment
- Prepares necessary reports for Plant Management
- Report and create drum grading paperwork for AP
- Maintain Delivery Receipts and Bill of Lading paperwork for shipments.
Corporate Compliance Associate
MISTRAS GROUP Inc.
02.2018 - 03.2024
- Update and maintain safety training programs and policies
- Coordinate with HR leadership and maintain employee files regarding corrective actions and suspensions due to vehicle violations
- Workers Compensation Certificate Renewals
- Quarterly Workers Compensation Payroll True-up (WY, WA, NM, OH, ND)
- Manage and supervise weekly Vehicle Incentive Program and vehicle analysis reporting for all of US fleet
- Pre-qualification forms completion and miscellaneous client requests
- Assist insurance broker with documentation & investigations regarding incidents
- Documentation, Retention & Investigations with rental car insurance claims (Avis, Budget, Enterprise), company
- Coding, processing invoices ($2M average annually) and Monthly reconciliation
- ISN management & client requests (COI's, Pre-questionnaires, Site Trackers, Documents, Acknowledgments, etc.)
- Managed a team that planned and produced an international wide seminar for employees
- Assist Willis Tower with COI uploads into ISN and submissions directly to clients
- Compiling Safety Statistics and retention of Documents (US, Canada & International)
- ARI and Geotab employee and vehicle investigations
- Manhours and Employee Mileage (US & Canada).
Corporate Business Analyst (Contract Management)
MISTRAS GROUP Inc.
- Timesheet processing, time and attendance recording and pto/vacation requests
- Create and maintain companywide monthly safety scorecard
- Retain all the company’s contracts - review and track data
- Analyze dashboards for evergreen sites each quarter – find billing issues, compare to contract, find lost revenue
- Audit and process weekly timesheets, vacation requests, invoices and expense reports for department
- Corporate event/meeting coordinating
- Organize and file all monies throughout the year that are paid by department
- Manage company calendar for all department personnel (Meetings, Appointments, PTO, etc.)
- Provide general administrative and clerical support including accounts payable management.
Office Manager / Executive Assistant
BROCHSTEINS Inc.
08.2016 - 08.2017
- Complete subcontractor pre-qualification forms and questionnaires for the VP of Business Development
- End of the month company credit card reconciliation
- Manage/coordinate per diem, mileage, reservations, and all other travel /Prepare expense reports for payroll
- Maintain pre-hire screening (drug and physical) paperwork for all new hires
- Provide general administrative and clerical support
- Manage company calendar for all office personnel (Meetings, Appointments, PTO, etc.).
Admin / Front Office / Records
VISTA CONTINUING CARE
06.2015 - 01.2016
- File and maintain all medical records
- Collect, sort, distribute and/or prepare mail messages or courier deliveries
- Perform general office duties, run errands, coordinate holiday events.
Customer Service Rep and Reception (contract)
DAVIS CHEVROLET / CANDLEWOOD SUITES
02.2014 - 06.2015
- Communicate through high volume incoming and outgoing calls to include scheduling appointments for recalls and presenting relevant merchandise information
- Balance daily cash intake at the end of shift and create reports to ensure accurate accounting of all transactions
- Create and confirm reservations over phone, email, and in person, ensuring no overbookings.
Sales Associate / Back Office
CAVENDER’S
12.2012 - 01.2014
- Provide high-quality customer service to optimize customer purchasing and payment process.
Filing Clerk / Records
DR. PAZ DERMATOLOGY
01.2011 - 07.2012
- Organize & maintain both paper and electronic documentation in terms of sorting and placement
- Assemble new medical records with already existing patient records
- Carry out inspections on incoming material to verify validity of content.
Education
High School Diploma -
Marquee Learning Center
Pasadena, Texas01.2011
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Data Research and Validation
- Risk Analysis
- Report Preparation
- Training development
- Pre-Employment Screening
- Background Checks
- Microsoft Office Suite
- Data Evaluation
- Payroll Administration
- Confidential Document Control
- Presentation Preparation
- Event Planning
- Risk Management
- Contract Negotiation
Accomplishments
- Streamlined Invoicing Process (Saved $1M+)
- Analytic creation of vehicle and safety reporting
- Organized Annual Project Managers Seminar
- Management of Canadian turn around season
Timeline
Office Administrator
MAUSER PACKAGING
04.2024 - Current
Corporate Compliance Associate
MISTRAS GROUP Inc.
02.2018 - 03.2024
Office Manager / Executive Assistant
BROCHSTEINS Inc.
08.2016 - 08.2017
Admin / Front Office / Records
VISTA CONTINUING CARE
06.2015 - 01.2016
Customer Service Rep and Reception (contract)
DAVIS CHEVROLET / CANDLEWOOD SUITES
02.2014 - 06.2015
Sales Associate / Back Office
CAVENDER’S
12.2012 - 01.2014
Filing Clerk / Records
DR. PAZ DERMATOLOGY
01.2011 - 07.2012
Corporate Business Analyst (Contract Management)
MISTRAS GROUP Inc.
High School Diploma -
Marquee Learning Center
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