Amber Moore
Laurel,MD
Summary
Seeking to obtain a responsible position in customer service where my skills, knowledge and experience will be contributed towards the improvement of the company. My innovative ideas and active personality should assist a great deal in adding to the company's growth.
Overview
14
14
years of professional experience
Work History
Realtor
EXp Realty, LLC
09.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Work well in team settings, providing support and guidance.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Identify issues, analyze information and provide solutions to problems.
Broker-Customer Service Representative
Kenneth Clark Company
06.2010 - 03.2020
- Manage customer interaction to develop and foster strong relationships as well as guarantee their goals and requirements.
- Negotiate rates and services with carriers to obtain the best pricing for our customer.
- Responsible for direct management and supervision of drivers to ensure safe and timely movement of freight in order to fulfill customer requests.
- Grow revenue by obtaining the largest separation possible between customer price and vendor price.
- Maintain contact with customers to monitor service quality, resolve irregular issues and meet special requests daily.
- Build and maintain positive professional relationships with drivers to minimize turnover and maximize productivity.
- Train new employees and ensure they are up to speed in a timely manner.
- Worked effectively in fast-paced environments.
Sales Representative
Dixie Home Crafters
05.2009 - 06.2010
- Recruited sales leads for the company to increase their top line growth.
- Educated potential customers about various products and services offered by the company.
- Assisted customers’ transition to the next step in purchasing the company’s products and services.
- Built a successful business by communicating and networking with clients.
- Conducted seminars and presentations to promote product sales.
Finance Intern
Dixie Home Crafters
08.2009 - 11.2009
- Reconcile accounts payable and accounts receivable to ensure accurate processing.
- Handled daily cash receipts and deposits up to $5,000.
- Reviewed financial reports to ensure those financial statements are relevant, accurate, complete, and fairly presented.
- Assisted with customer invoicing by recording the amount customers owed the company and dates of service.
- Analyzed financial data and presented meaningful insights to senior management.
Education
Bachelor’s of Science - Business Administration, Finance
05.2010
GPA: 3.65, Magna Cum Laude
Skills
- Business Development
- Strong Lead Development Skills
- Active Listening
- Account Management
- Problem-Solving Ability
- Trained in Salesforce
- Customer Service
Timeline
Realtor - EXp Realty, LLC
09.2020 - Current
Broker-Customer Service Representative - Kenneth Clark Company
06.2010 - 03.2020
Finance Intern - Dixie Home Crafters
08.2009 - 11.2009
Sales Representative - Dixie Home Crafters
05.2009 - 06.2010
Morgan State University - Bachelor’s of Science, Business Administration, Finance