Amber Moore
Hurricane,UT
Summary
Dynamic Property Manager and Cleaning Company Manager with a proven track record at Elite Accommodations, enhancing tenant satisfaction and occupancy rates through effective management and marketing strategies. Skilled in property inspections and customer service, fostering positive relationships with tenants and owners. Demonstrated ability to lead teams, improve operational efficiency, and maintain high retention rates.
Overview
19
19
years of professional experience
Work History
Property Manager and Cleaning Company Manager
Elite Accommodations
04.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Responded to Common Area Maintenance (CAM) inquiries.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Self-motivated, with a strong sense of personal responsibility.
Professional Dog Groomer
Self-employeed
01.2006 - 02.2020
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures.
Education
High School Diploma -
Kanas High
Kanab, UT05-2000
Skills
- Property Management
- Property Inspections
- Customer service-focused
- Tenant relations
- Staff Management
- Property tours and inspections
- Maintenance knowledge
- Maintenance Scheduling
- Occupancy Management
- Vendor Management
- Maintenance Coordination
- Grounds Maintenance
- Property accountability
- pool system basic trouble shooting
- business licensing
- hiring new employees
- training new employees
- job scheduling
Timeline
Property Manager and Cleaning Company Manager
Elite Accommodations
04.2021 - Current
Professional Dog Groomer
Self-employeed
01.2006 - 02.2020
High School Diploma -
Kanas High
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