Amber Moore
Newland,NC
Summary
Highly skilled professional with a strong background in analytical thinking, effective communication, and collaborative teamwork. Proven ability to adapt quickly to new environments, ensuring seamless integration into any team. Committed to contributing to the success of the team and continuously developing professional skills. Known for bringing a positive attitude and unwavering commitment to continuous learning and personal growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Avery County Communication
12.2024 - 04.2025
- Take time critical calls, make split second decisions, dispatch the necessary emergency personnel,i.e
- Fire, Police, EMS
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Customer Service Representative
WORLD News Group
07.2023 - 12.2023
- Take customers calls, magazine subscription orders, ship out sample magazines to interested potential customers, take and resolve customers complaints, give feedback to the manager when customers praise the company
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
PCT
Fresenius Kidney Care
04.2020 - 05.2023
- To ensure patient safety and care during their dialysis treatment
- Take patient vitals every 30 minutes during their treatment
- To ensure patient comfort and dignity during their treatments
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelors of Science - Missions studies
Promised Land Baptist College
Gastonia, NC05.2008
High School Diploma -
South Point High School
Belmont, NC05.2003
Skills
- Time management skills
- Active listening
- Critical thinking
- Computer skills
- Works Well Under Pressure
- Problem-solving
- Map reading skills
- Data entry
- Information documentation
- Information gathering and relay
- Map reading
- Basic life support
- CPR and first aid
Accomplishments
- Admitted and treated over 20 patients per shift.
- Assisted physicians and nurses in responding to over 10 life-threatening situations.
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Languages
English
Full Professional
Timeline
911 Dispatcher
Avery County Communication
12.2024 - 04.2025
Customer Service Representative
WORLD News Group
07.2023 - 12.2023
PCT
Fresenius Kidney Care
04.2020 - 05.2023
Bachelors of Science - Missions studies
Promised Land Baptist College
High School Diploma -
South Point High School
Similar Profiles
Tillie CarverTillie Carver
Lifeguard at Avery County Dive inLifeguard at Avery County Dive in
Aaron McKinneyAaron McKinney
Custodian at Avery County SchoolsCustodian at Avery County Schools
Tabitha SARGEANTTabitha SARGEANT
911 Public Safety Telecommunicator at Monroe County Communication Center911 Public Safety Telecommunicator at Monroe County Communication Center