Amber Moore

Excelled in every store position and regularly backed up front-line staff.

• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Maximized quality assurance by completing frequent line checks.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Monitored employee food handling, safety and uniform requirements.
• Trained restaurant employees to operate cash registers and keep restaurant clean throughout shift.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Implemented effective inventory control systems to reduce food spoilage and waste.

• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.
• Retrieved items for customers and verified prices.
• Pleasantly greeted customers and provided prompt and courteous service.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Performed cash, card, and check transactions to complete customer purchases.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Bussed an average of 6-8 tables on a shift, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
• Supported servers by responding to guest needs and retrieving items.
• Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
• Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Arranged tables and chairs for special occasions and events.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Worked well in diverse team settings by partnering with others to complete tasks.

• Tracked receipts, employee hours, and inventory movements.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
• Assigned tasks to employees and oversaw opening and closing of restaurant.
• Monitored employee food handling, safety and uniform requirements.
• Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
• Observed cash handling and security procedures during shifts to recognize and address issues with staff.
• Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
• Checked and monitored inventory levels to reorder items.
• Cross-trained crew members on different duties to increase coverage.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Grand Canyon University Scholarship Recipient

• 3.0 GPA
• Member of Native American Club
• Extracurricular Activities: VolTech Child Care Training
• Awarded Student of the Month