Amber Mordhorst
Federal Way,WA
Summary
Successful customer service representative with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
True North Gear LLC
02.2019 - 06.2024
- Answer inbound phone calls from retail and wholesale customers.
- Maintain record of customer interaction.
- Provide product information, stock availability, and cost
- Enter orders manually as well as process EDI orders.
- Keep updated record of customer accounts.
- Respond to customers inquiries in a timely manner
- Process claims and credits for errors and incorrectly shipped or wrong products
- Process all EDI orders to warehouse
- Update processes to ensure the most effective system was in place.
- Worked remotely for the duration of the job.
- Processed paperwork for returned merchandise.
- Train current and new employees on any updated or new processes.
Education
GED -
Shoreline Community College
05.2005
Skills
- Account Management
- Processing EDI orders and ASNs
- Order Entry
- SPS commerce
- Data Entry
- Return authorization paperwork
- Pricing items
- ERP Systems
- Supply Chain
- Business Requirements
- Customer service
- Communication skills
- Microsoft Office
- English
- Phone etiquette
- HIPAA
Assessments
- Customer focus & orientation, Proficient, 07/01/24, Responding to customer situations with sensitivity
- Customer service, Proficient, 07/01/24, Identifying and resolving common customer issues
Personal Information
Relocation: Anywhere
Timeline
Customer Service Specialist
True North Gear LLC
02.2019 - 06.2024
GED -
Shoreline Community College
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