Amber moreno
Alamogordo,NM
Summary
Proactive and goal-oriented professional with a proven track record of effectively managing time and solving problems. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make meaningful contributions to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medicaid Eligibility Specialist
TEKsystems
10.2023 - 02.2024
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility by analyzing applicants' financial and personal details.
- Addressed eligibility inconsistencies through thorough regulation evaluation.
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Streamlined application processing for increased efficiency by implementing a well-organized case management system.
- Tracked applicant information accurately for comprehensive reporting.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Decontamination Technician
Battelle
05.2020 - 02.2022
- Enhanced facility safety by conducting thorough decontamination processes on equipment and surfaces.
- Documented all work performed, maintaining accurate records of tasks completed and issues encountered for future reference and analysis.
- Facilitated the seamless handover of decontaminated equipment to relevant departments by fostering strong interdepartmental communication.
- Improved workplace efficiency through the development and implementation of new decontamination process improvements as necessary.
- Increased equipment lifespan through regular inspection, cleaning, and maintenance of essential tools.
- Ensured regulatory compliance by adhering to guidelines set forth by governing bodies like OSHA and EPA in all decontamination tasks.
- Aided in monitoring inventory management processes.
Executive Administrative Assistant
Dollar Tree Corporation
06.2018 - 10.2020
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Provided customer service to employees regarding payroll inquiries and issues.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Efficiently prioritized workload to meet tight deadlines for processing wage attachments amidst fluctuating caseloads.
- Maintained a comprehensive understanding of various types of wage attachments, including tax levies, child support orders, and student loan deductions, enabling accurate processing of diverse cases.
Supervisor
Computer Science Corporation, CSC
02.2010 - 08.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced accuracy of background screening reports by conducting thorough research and verification processes.
- Performed quality assurance reviews of completed background checks to verify accuracy while identifying areas for improvement in future screenings.
Sales Manager
Sears Portrait Studio
11.2006 - 03.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Customer Service Representative
Bed Bath and Beyond
04.2006 - 06.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate's degree - phlebotomist
Lamson Institute
San Antonio, TX11.2024
High school or equivalent -
Orange County, CA01.2007
Skills
- Microsoft office
- Phone skills
- Accounts Receivable
- Powerpoint
- Customer Service Skills
- Receptionist
- Background checks experience
- Collections
- Invoice processing
- Data Entry
- Administrative Assistant
- Accounts Payable
- Loss Prevention
- Secretarial
- Management
- Payroll Tax
- Human Resource
- Lawson database
- Notary Public
- Data-Entry
- Typing
- Data Entry Operator
- Excel
- Customer Service
- Linux
- Phone system experience
- Housekeeping
- Garnishments
- Word
- Billing
- Microsoft Excel
- Payroll
- Outlook
- Scheduling
- Quickbooks
- MS Office
- Filing
- Accounting
- Sales
- Schedule Management
- Microsoft Word
- Microsoft Outlook
- Front Desk
- Administrative Experience
- Office Experience
- Interviewing
- Personal Assistant Experience
- Office Management
- Bookkeeping
- Clerical Experience
- Event Planning
- Research
- Leadership
- Negotiation
- Phone Etiquette
- Recruiting
- Organizational Skills
- Communication skills
- Team Management
- Literacy Education
- Quality Assurance
- Merchandising
- Medical Billing
- Compliance Management
- Analysis Skills
- Computer Networking
- Writing Skills
- Case Management
- Executive Management
- Phlebotomy
- EKG
- Medical Office Experience
- Medical Terminology
- Time Management
- Training & Development
- Yardi
- Retail Sales
- Marketing
- IOS
- Mac OS
- Windows
- Public relations
- Data management
- Customer support
- Data collection
- Telemarketing
- FMLA
- SSO
- Information security
- AWS
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
Certification
Driver's License
Additionalinformation - Volunteerexperience
reception/office administrator assistant, patio furniture refurbishers, Anaheim, CA, approximately 3 years, Assisting with phones, Data entry, Invoice processing, Accounts receivable, Some collections, Dealing with customer concerns/complaints, Filing, Other clerical duties
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Medicaid Eligibility Specialist
TEKsystems
10.2023 - 02.2024
Decontamination Technician
Battelle
05.2020 - 02.2022
Executive Administrative Assistant
Dollar Tree Corporation
06.2018 - 10.2020
Supervisor
Computer Science Corporation, CSC
02.2010 - 08.2015
Sales Manager
Sears Portrait Studio
11.2006 - 03.2009
Customer Service Representative
Bed Bath and Beyond
04.2006 - 06.2008
High school or equivalent -
Associate's degree - phlebotomist
Lamson Institute