Amber Morgan
Retail Assistant Management
Houston,TX
Summary
Accomplished professional with Assistant Manager experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Skills
Relationship building and management
Business development and planning
Sales growth and marketing
Employee scheduling
New-hire onboarding/ training
Excellent critical thinking and problem-solving
POS systems operations
Champion of safety and company initiatives
Customer experience
Customer relations
Sales and merchandising
Overview
11
11
years of professional experience
5
5
Years of education and professional development
Work History
Assistant Store Manager
Walgreens
Spring, TX
05.2019 - 06.2021
- Provided excellent customer care and coached team in selling techniques, significantly increasing customer satisfaction ratings from 33 to 100%.
- Received truck and assisted team with stocking product to shelves.
- Executed proper On-Shelf Availability (OSA) procedures to increase customer satisfaction and created a ladder-less stockroom for team member safety.
- Managed shrink and executed safety procedures.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Applied performance KPIs to evaluate and improve operations, target current business conditions and forecast needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Successfully adopted labor budget hours within one plan.
- Assisted pharmacy to ensure patient needs are met during peak hours.
- Offered immunizations to protect patients and assisted with 10 daily calls on average to "Close the Gap" .
- Completed curbside orders and assisted customers with Walgreens Omni channel services.
Assistant Store Manager Trainee
Walgreens
Spring, TX
12.2018 - 05.2019
- Resolved escalated concerns using professionalism and understanding of all facets of issue.
- Offered Walgreens Omni channel and products available to customers in friendly and engaging way.
- Worked directly with store manager and team members to execute basic controls and proper OSA procedures to mitigate loss and increase customer satisfaction.
- Trained and guided team members to maintain high productivity and meet performance metrics.
- Created and utilized daily task lists for team members to execute plan and increase efficiency.
- Communicated and executed store manager plans with entire team to create smooth business operations.
Shift Lead
Walgreens
Spring, Magnolia And The Woodlands, TX
06.2014 - 12.2018
- Lead weekly meetings to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new team members to maximize team performance, and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Monitored employee actions for safety, sanitation and general housekeeping compliance.
Photography Assistant
Houston Event Photography And ONSITEPHOTOS.COM
Houston, TX
08.2013 - 12.2013
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Assisted and downloaded customer images to digital format for purchase.
- Maintained tidy workstations to increase efficiency and customer satisfaction while printing images and completing multiple orders consecutively.
- Maintained photo printers and supplies, troubleshooted and fixed printers as needed.
Customer Service Representative
Miller ACE Hardware
Garnett, KS
04.2009 - 11.2012
- Offered customers first-rate customer service to maximize satisfaction and business success.
- Answered calls with customer inquiries, solving problems and providing product information.
- Assisted constant flow of established customer needs with minimal wait times.
- Assisted customers with gift selection and offered wrapping services for their gift purchases.
- Merchandised and maintained showy displays to attract customers and increase overall gift sales.
- Performed daily house keeping duties to maintain impeccable store condition.
- Assisted manager with gift selection and purchasing through vendors with detailed focus on holiday gifting.
Education
Professional Development - Educational Leadership
Ottawa State Univesity
Ottawa, KS 1999.08 - 1999.12
Professional Development - Educational Leadership
Pittsburg State University
Pittsburg, KS 06.1999 - 08.1999
Bachelor of Science - Elementary Education
Kansas State University
Manhattan, KS 08.1993 - 12.1996
General Studies
Seward County Community College
Liberal, KS 08.1992 - 07.1993