Amber Morgan
Arvada,CO
Summary
I have been working in Property Management for over 8 years and I have grown and learned so much. As the Multi-Site Operations Manager, I have gained valuable insight into my passion for helping people and delivering exceptional customer service. I have thoroughly enjoyed problem-solving and maintaining momentum to ensure customer satisfaction remains at an all-time high. I want to continue pushing myself to take on new opportunities that will enhance my career, develop my skills, and build long-lasting relationships. I am committed to delivering results and driving excellence in all aspects of my work and career.
Overview
7
7
years of professional experience
Work History
Multi-Site Assistant Operations Manager
RedPeak Properties
01.2023 - Current
- Manage 12 sites with a total of 449 units
- Handle high balances, send accounts to collections, process refunds, and apply credits as needed
- Ensure timely posting of renewals and MTM fees; manage delinquency and eviction processes
- Maintain leasing percentages and ensure completion of required move-in documents
- Conduct huddles with team members
- Attend court hearings and process evictions in compliance with state law requirements for CARE properties
Leasing Consultant
Hudson Grove Property Management
02.2022 - 09.2022
- Managed leasing, sales, payment processing, and negotiations
- Handled multiple calls, performed data entry, generated leases, and processed renewal proposals
- Assisted with move-ins and marketing for community events while meeting occupancy requirements
- Ensured curb appeal and property readiness for tours, enhancing the customer experience
- Led social media initiatives to engage residents and promote events
- Conducted competitive market analysis and met monthly leasing targets
Leasing Consultant
Mission Rock Properties
10.2019 - 12.2021
- Conducted property tours, answered customer inquiries, and advertised available properties
- Screened prospective tenants to ensure eligibility and assisted with lease applications and verification
- Managed lease renewals, posted demands, and performed marketing activities
- Assisted with move-ins and resident event planning
Leasing Consultant
Wasatch Property Management
03.2018 - 10.2019
- Showed available apartments and provided exceptional customer service
- Conducted marketing activities and screened prospective tenants to ensure they met eligibility requirements
- Assisted with lease applications and communicated screening results to prospective tenants
Education
High School Diploma -
William C. Hinkley High School
Aurora, CO01.2008
Skills
- Social Media Management
- Microsoft Office Programs
- Excel
- Outlook
- CRM Software
- Fair Housing Regulations
- Data Entry
- Sales Customer Service
- De-escalation
- Negotiation
- Leadership
- Section 8 Applications
- LIHTC Applications
- Nexus
- MIQ
- Power BI
- Accounting
- Training and mentoring
- Operational planning
- Scheduling and coordination
- Customer engagement
Timeline
Multi-Site Assistant Operations Manager
RedPeak Properties
01.2023 - Current
Leasing Consultant
Hudson Grove Property Management
02.2022 - 09.2022
Leasing Consultant
Mission Rock Properties
10.2019 - 12.2021
Leasing Consultant
Wasatch Property Management
03.2018 - 10.2019
High School Diploma -
William C. Hinkley High School
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