Summary
Overview
Work History
Education
Skills
Timeline
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AMBER MORGAN

San Antonio

Summary

Dynamic and dedicated professional with extensive experience at Walgreens, excelling in customer service and cash register operations. Proven ability to build strong customer relationships, enhance sales through effective merchandising, and train new staff. Recognized for reliability and a strong work ethic, consistently achieving store goals and fostering a positive shopping environment.

Overview

15
15
years of professional experience

Work History

Cashier/Beauty Advisor

Walgreens
11.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedules and helped out when shifts needed to be covered.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business as a cosmetic advisor for 5 years and cashier currently.
  • Helped customers complete purchases, locate items, and join reward programs and apply for credit cards to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted with curbside and ship from store when needed.
  • Set up displays for cosmetic events in store to increase sales and make goals for company.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Cashier

Walgreens
05.2013 - 08.2018
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Alarm Monitor

SentryNet
05.2010 - 05.2012
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Assisted in the training of new staff members, sharing knowledge on best practices for effective alarm monitoring procedures.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.

Education

Bachelor of Science - Elementary Education/Child Development

Delta State University
Cleveland, MS
05-2009

No Degree - Elementary Education

Mississippi Delta Community College
Moorhead, MS
05-2004

High School Diploma -

O'Bannon Highschool
Greenville, Ms
05-2002

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Compassion for customers
  • Time management skills
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Product knowledge
  • POS system operations
  • Staff training
  • Order packaging
  • Retail merchandising
  • Multitasking and organization
  • Dependability and reliability
  • Online orders preparation
  • Receipt handling
  • Credit and cash transactions
  • Professionalism and courtesy

Timeline

Cashier/Beauty Advisor

Walgreens
11.2019 - Current

Cashier

Walgreens
05.2013 - 08.2018

Alarm Monitor

SentryNet
05.2010 - 05.2012

Bachelor of Science - Elementary Education/Child Development

Delta State University

No Degree - Elementary Education

Mississippi Delta Community College

High School Diploma -

O'Bannon Highschool

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