Amber Morris
University Place,WA
Summary
Proven Collections Manager with a track record of enhancing collections efficiency by implementing strategic plans at DaVita. Skilled in risk assessment and customer service management, I excel in optimizing team performance and minimizing losses through effective training and feedback. My approach combines advanced computer skills with empathy, significantly improving account resolution outcomes.
Overview
5
5
years of professional experience
Work History
Collections Manager
DaVita
04.2006 - 06.2011
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Education
Diploma - General Studies
Curtis Senior High School
University Place, WASkills
- Risk Assessment Capabilities
- Past due balance management
- Customer Service Management
- Exceptional organization
- Customer Relations
- Goal-oriented focus
- Performance Metrics Monitoring
- Time management mastery
- Advanced computer skills
- Accounts payable specialist
- Credit Analysis Proficiency
- Account Reconciliation
- Staff Training
- Debt recovery expertise
- Policy Enforcement
- Process improvement strategies
- Conducting investigations
- Conflict resolution techniques
- Empathy and Tactfulness
- Superior attention to detail
- Employee Retention
- Performance Improvement
- Invoicing expertise
- Department management
- Performance Tracking
- Payment Acceptance
- Report Preparation
- Ethical approach
- Service Optimization
- Billing concerns
- Expertise in invoice and payment transactions
- Financial Reporting Knowledge
- Patience and Persistence
- Data entry proficiency
- Client Confidentiality
- Willing to Learn
- Customer Service
- Attention to Detail
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Relationship building and management
- Prioritizing and Planning
- Customer relationship development
- Cash handling expertise
- Proactive and Focused
- Know Your Customer
- Staff Management
- Quality Assurance
- Accounting management
- Sales professional
- Sales Support
- Loan Processing
- Human resources knowledge
- Word Processing
- Credit Approval and Denial
- Employee Training Oversight
Timeline
Collections Manager
DaVita
04.2006 - 06.2011
Diploma - General Studies
Curtis Senior High School