Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Morris

Jonesville,VA

Summary

Dynamic and reliable, with a proven track record at Papa Bears, Charly's and Lee County Public Schools for enhancing customer satisfaction through exceptional service and accurate money handling. Excelled in fast-paced environments, demonstrating strong multitasking and team collaboration skills. Known for adaptability and a positive work ethic, consistently achieving and exceeding productivity goals.

Overview

7
7
years of professional experience

Work History

Cashier

Papa Bears
03.2017 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Waitress

Charly's
10.2020 - 06.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Substitute Teacher

Lee County Public School
09.2020 - 03.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.

Education

Associate of Arts - Education

Mountain Empire Community College
Big Stone Gap
05.2020

Skills

  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management
  • Money Handling
  • Customer Relations
  • Conflict Resolution
  • Problem-Solving
  • Reliable and Responsible
  • Active Listening
  • Adaptable and Flexible
  • Strong multitasking
  • Team Collaboration

Timeline

Waitress

Charly's
10.2020 - 06.2021

Substitute Teacher

Lee County Public School
09.2020 - 03.2021

Cashier

Papa Bears
03.2017 - Current

Associate of Arts - Education

Mountain Empire Community College

Similar Profiles

CREATE PROFILE
Amber Morris