Healthcare operations leader, program coordinator, and project manager with a focus on Agile mindset, critical thinking, and problem-solving in complex healthcare, health information management, and health insurance regulatory environments. Skilled in cross-functional collaboration and continuous improvement initiatives. Specialized in compliance strategy development, risk management, and regulatory documentation.
· Submit and track all CareOregon deliverables to Oregon Health Authority and Health Share of Oregon via the OHA CCO Portal and Health Share Bridge.
· Policy management and required elements reviews and approvals using PolicyTech.
· OHA deliverables and evaluation tracking using Smartsheet.
· Smartsheet forms and automation implemented for submitting deliverables and regulatory questions to regulatory team.
· Created and maintained SharePoint support site for staff resources, such as contracts, forms, video tutorials, and Smartsheet team dashboards.
· Chair of Women in Leadership Employee Resource Group.
· Chair of Neurodiversity ERG.
· Member of CareOregon chapter of Toastmasters International club.
· Led teams at five acute care facilities and one team at regional office.
· Provided site support management for all HIM-related issues, including Joint Commission work, privacy, compliance, and quality.
· Responsible for release of information to patients and for continuation of care.
· Oversight of deliverables reporting to OHA for birth and death statistics and birth certificate recording.
· Certified High-Reliability Org Coach; Implemented process improvements for increased efficiency and accuracy in health information management.
· Direct reports: 15-45.
· Led a multi-site team of medical language specialists and transcription support associates in the Health Information Management department at Providence.
· Managed 50-90 direct reports across various service areas, including Portland, Yamhill, and Eastern MT.
· Implemented efficient workflows and quality control measures to ensure accurate and timely medical editing and transcription.
· Spearheaded training programs to enhance team productivity and performance.
· Assembled the first cross-functional team at Providence to serve as SMEs for Revenue Cycle Support using Change Management, Change Acceleration Process, and project management methodologies.
· Supported Health Information Management, Charge Capture, and Charge Master teams during Epic EMR implementation at Providence Oregon, Washington, Alaska, and Montana service areas.
· Created, documented, and trained staff on new workflows (process mapping) to standardize and streamline revenue cycle processes.
· Tracked go-live issues and resolution using Service Now ITSM.
· Served in all roles progressively, over the course of 10 years.
· Front office receptionist.
· Administrative support.
· Back-office direct patient care.
· Bariatric surgery program management.
· Physician billing and coding.
· Overall clinic management.
· Direct reports: 5-10
· Agile Methodologies & Project Management Foundations Certification
· Applicant Tracking and Hiring
· Becoming Assets for Diversity - Identifying Bias
· Building And Sustaining an Environment of Trust
· Building Open Communication
· CAP - Change Acceleration Process for Leaders
· Coaching Smart People
· Creating An Inclusive Environment
· Crucial Accountability for Leaders
· Crucial Conversations
· Cultural Humility and Agility
· DEI Professional Certification
· Delegating for Results
· Essentials of Leadership
· Foundations of Catholic Healthcare
· High Reliability Organization Leader Certification
· How to Lead and Inspire Change
· Leading At Net Speed
· Leading People Through Times of Change
· Lean Six Sigma Foundations Certification
· Listening to Ignite the Mind
· Making Meetings Work
· Managing Organizational Transition
· Operational Excellence Foundations
· People Success: Employee Assessments
· Performance Management and Development for Managers
· SDI Core Strengths: Results through Relationships
· Select Interviewing
· Understanding and Using the Ladder of Inference