Summary
Overview
Work History
Education
Skills
Timeline
Certifications And Continuing Education
Hi, I’m

Amber Morrison-Kaiser

Healthcare Operations Leader | Change/Program/Project Management Professional | Regulatory Compliance Specialist
Portland,OR
Amber Morrison-Kaiser

Summary

Healthcare operations leader, program coordinator, and project manager with a focus on Agile mindset, critical thinking, and problem-solving in complex healthcare, health information management, and health insurance regulatory environments. Skilled in cross-functional collaboration and continuous improvement initiatives. Specialized in compliance strategy development, risk management, and regulatory documentation.

Overview

33
years of professional experience

Work History

CareOregon
Portland, OR

Regulatory Affairs Coordinator – Legal Affairs
11.2022 - 04.2025

Job overview

· Submit and track all CareOregon deliverables to Oregon Health Authority and Health Share of Oregon via the OHA CCO Portal and Health Share Bridge.

· Policy management and required elements reviews and approvals using PolicyTech.

· OHA deliverables and evaluation tracking using Smartsheet.

· Smartsheet forms and automation implemented for submitting deliverables and regulatory questions to regulatory team.

· Created and maintained SharePoint support site for staff resources, such as contracts, forms, video tutorials, and Smartsheet team dashboards.

· Chair of Women in Leadership Employee Resource Group.

· Chair of Neurodiversity ERG.

· Member of CareOregon chapter of Toastmasters International club.

Providence St. Joseph Health
Portland, OR

Regional Manager, Health Information Management
02.2013 - 09.2019

Job overview

· Led teams at five acute care facilities and one team at regional office.

· Provided site support management for all HIM-related issues, including Joint Commission work, privacy, compliance, and quality.

· Responsible for release of information to patients and for continuation of care.

· Oversight of deliverables reporting to OHA for birth and death statistics and birth certificate recording.

· Certified High-Reliability Org Coach; Implemented process improvements for increased efficiency and accuracy in health information management.

· Direct reports: 15-45.

Providence Health & Services
Portland, Oregon

Regional Supervisor, Health Information Management Transcription
04.2006 - 01.2013

Job overview

· Led a multi-site team of medical language specialists and transcription support associates in the Health Information Management department at Providence.

· Managed 50-90 direct reports across various service areas, including Portland, Yamhill, and Eastern MT.

· Implemented efficient workflows and quality control measures to ensure accurate and timely medical editing and transcription.

· Spearheaded training programs to enhance team productivity and performance.

Providence Health & Services
Portland, OR

Epic Business Analyst & Project Coordinator
08.2011 - 08.2012

Job overview

· Assembled the first cross-functional team at Providence to serve as SMEs for Revenue Cycle Support using Change Management, Change Acceleration Process, and project management methodologies.

· Supported Health Information Management, Charge Capture, and Charge Master teams during Epic EMR implementation at Providence Oregon, Washington, Alaska, and Montana service areas.

· Created, documented, and trained staff on new workflows (process mapping) to standardize and streamline revenue cycle processes.

· Tracked go-live issues and resolution using Service Now ITSM.

FamilyCare CCO
Portland, Oregon

Certified Medical Assistant
09.2002 - 11.2002

Job overview

  • Lead back-office CMA-AAMA for FamilyCare clinic St John’s Clinic.
  • Direct patient care.
  • Lab processing.
  • Procedure and diagnosis coding.
  • Ensured medical records charting compliance.
  • Coordinated care for Family Care subscribers.

The Oregon Clinic
Portland, Oregon

Surgery Division Clinic Manager
01.1992 - 08.2002

Job overview

· Served in all roles progressively, over the course of 10 years.

· Front office receptionist.

· Administrative support.

· Back-office direct patient care.

· Bariatric surgery program management.

· Physician billing and coding.

· Overall clinic management.

· Direct reports: 5-10

Northwest Medical Practice Management, LLC
Portland, OR

Director of Operations – Physician Billing Service
04.1993 - 05.2001

Job overview

  • Director of operations for physician billing service.
  • Oversight responsibility of revenue cycle management.
  • Access services (referrals, prior authorization, registration).
  • Physician clinical and surgical CPT and ICD coding.
  • Billing and coordination of benefits.
  • Denials management & rebilling.
  • Payment posting.
  • Grievances and appeals.
  • Self-pay & co-pay collections.
  • Hired staff and was responsible for all performance management.
  • Recruited and contracted with new physician and physician group clients for RCM services.
  • Performed month-end client billing and collections.
  • Worked with Medicare, Medicaid, private insurers, managed care, workers compensation, private pay, and others.
  • Direct reports: 5-10.

Pioneer Pacific College/George Fox University
Wilsonville, OR

Medical Assisting Program Instructor
10.1998 - 11.1999

Job overview

  • Instructed CMA Program classes in medical billing, coding, and collections at PPC/GFU.
  • Developed class materials and graded assignments for student cohorts.
  • Enhanced student learning experiences through interactive teaching methods and real-world examples.

Education

Western Oregon University
Salem, OR

Healthcare administration

Carrington College
Portland, OR, United States

Medical Assistant - Certification

Mt. Hood Community College
Gresham, OR

Business Administration

Development Dimensions International (DDI)
Portland, OR

Organizational Leadership Program

Skills

  • Regulatory compliance and policies
  • Project management and operational planning
  • Data analysis and documentation management
  • Smartsheet automation and SharePoint administration
  • Stakeholder engagement and health authority negotiations
  • Effective communication and training development
  • Change control and continuous improvement
  • Strategic clinical planning and cross-functional leadership
  • Critical thinking

Work Type

Full Time

Work Location

Remote

Timeline

Regulatory Affairs Coordinator – Legal Affairs

CareOregon
11.2022 - 04.2025

Regional Manager, Health Information Management

Providence St. Joseph Health
02.2013 - 09.2019

Epic Business Analyst & Project Coordinator

Providence Health & Services
08.2011 - 08.2012

Regional Supervisor, Health Information Management Transcription

Providence Health & Services
04.2006 - 01.2013

Certified Medical Assistant

FamilyCare CCO
09.2002 - 11.2002

Medical Assisting Program Instructor

Pioneer Pacific College/George Fox University
10.1998 - 11.1999

Director of Operations – Physician Billing Service

Northwest Medical Practice Management, LLC
04.1993 - 05.2001

Surgery Division Clinic Manager

The Oregon Clinic
01.1992 - 08.2002

Western Oregon University

Healthcare administration

Carrington College

Medical Assistant - Certification

Mt. Hood Community College

Business Administration

Development Dimensions International (DDI)

Organizational Leadership Program

Certifications And Continuing Education

· Agile Methodologies & Project Management Foundations Certification

· Applicant Tracking and Hiring

· Becoming Assets for Diversity - Identifying Bias

· Building And Sustaining an Environment of Trust

· Building Open Communication

· CAP - Change Acceleration Process for Leaders

· Coaching Smart People

· Creating An Inclusive Environment

· Crucial Accountability for Leaders

· Crucial Conversations

· Cultural Humility and Agility

· DEI Professional Certification

· Delegating for Results

· Essentials of Leadership

· Foundations of Catholic Healthcare

· High Reliability Organization Leader Certification

· How to Lead and Inspire Change

· Leading At Net Speed

· Leading People Through Times of Change

· Lean Six Sigma Foundations Certification

· Listening to Ignite the Mind

· Making Meetings Work

· Managing Organizational Transition

· Operational Excellence Foundations

· People Success: Employee Assessments

· Performance Management and Development for Managers

· SDI Core Strengths: Results through Relationships

· Select Interviewing

· Understanding and Using the Ladder of Inference

Amber Morrison-KaiserHealthcare Operations Leader | Change/Program/Project Management Professional | Regulatory Compliance Specialist
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