Amber Morrison-Kaiser

· Submit and track all CareOregon deliverables to Oregon Health Authority and Health Share of Oregon via the OHA CCO Portal and Health Share Bridge.

· Policy management and required elements reviews and approvals using PolicyTech.

· OHA deliverables and evaluation tracking using Smartsheet.

· Smartsheet forms and automation implemented for submitting deliverables and regulatory questions to regulatory team.

· Created and maintained SharePoint support site for staff resources, such as contracts, forms, video tutorials, and Smartsheet team dashboards.

· Chair of Women in Leadership Employee Resource Group.

· Chair of Neurodiversity ERG.

· Member of CareOregon chapter of Toastmasters International club.

· Led teams at five acute care facilities and one team at regional office.

· Provided site support management for all HIM-related issues, including Joint Commission work, privacy, compliance, and quality.

· Responsible for release of information to patients and for continuation of care.

· Oversight of deliverables reporting to OHA for birth and death statistics and birth certificate recording.

· Certified High-Reliability Org Coach; Implemented process improvements for increased efficiency and accuracy in health information management.

· Direct reports: 15-45.

· Led a multi-site team of medical language specialists and transcription support associates in the Health Information Management department at Providence.

· Managed 50-90 direct reports across various service areas, including Portland, Yamhill, and Eastern MT.

· Implemented efficient workflows and quality control measures to ensure accurate and timely medical editing and transcription.

· Spearheaded training programs to enhance team productivity and performance.

· Assembled the first cross-functional team at Providence to serve as SMEs for Revenue Cycle Support using Change Management, Change Acceleration Process, and project management methodologies.

· Supported Health Information Management, Charge Capture, and Charge Master teams during Epic EMR implementation at Providence Oregon, Washington, Alaska, and Montana service areas.

· Created, documented, and trained staff on new workflows (process mapping) to standardize and streamline revenue cycle processes.

· Tracked go-live issues and resolution using Service Now ITSM.

• Lead back-office CMA-AAMA for FamilyCare clinic St John’s Clinic.
• Direct patient care.
• Lab processing.
• Procedure and diagnosis coding.
• Ensured medical records charting compliance.
• Coordinated care for Family Care subscribers.

· Served in all roles progressively, over the course of 10 years.

· Front office receptionist.

· Administrative support.

· Back-office direct patient care.

· Bariatric surgery program management.

· Physician billing and coding.

· Overall clinic management.

· Direct reports: 5-10

• Director of operations for physician billing service.
• Oversight responsibility of revenue cycle management.
• Access services (referrals, prior authorization, registration).
• Physician clinical and surgical CPT and ICD coding.
• Billing and coordination of benefits.
• Denials management & rebilling.
• Payment posting.
• Grievances and appeals.
• Self-pay & co-pay collections.
• Hired staff and was responsible for all performance management.
• Recruited and contracted with new physician and physician group clients for RCM services.
• Performed month-end client billing and collections.
• Worked with Medicare, Medicaid, private insurers, managed care, workers compensation, private pay, and others.
• Direct reports: 5-10.

• Instructed CMA Program classes in medical billing, coding, and collections at PPC/GFU.
• Developed class materials and graded assignments for student cohorts.
• Enhanced student learning experiences through interactive teaching methods and real-world examples.