Amber Morrison-Kaiser

Most organizations don't have a talent problem. They have a Leadership Gap.

In this keynote, Amber Morrison-Kaiser exposes what happens when companies promote their best people into leadership roles without preparing them to lead.

Through data, story, and hard-won truth, she names the unintentional harm caused by untrained leadership and gives every person in the room something specific to do about it.

Audiences leave changed. Executives walk out with a business case. New and untrained leaders walk out knowing exactly what was missing from their preparation, and where to go nex

• Implemented new policies and educated staff on changes.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Managed 19 employees with various personalities and from different cultures for large 16-physician practice.
• Selected, promoted and terminated staff members.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.

• Directed portfolio of regulatory deliverables for the Oregon health authority and Health Share of Oregon, ensuring on-time submission and compliance.
• Designed and implemented Smartsheet automations and forms, reducing manual workload and increasing accuracy of reporting.
• Created and maintained a SharePoint knowledge repository and staff self-service portal, improving access to policies, contracts, and compliance tools.
• Authored a policy and procedure manual with standardized templates, enhancing consistency across compliance reporting.
• Led enterprise change initiatives as chair of two ERGs (Women in Leadership and Neurodiversity); developed engagement strategy, event registration workflows, communication portals, and automated reporting in Smartsheet.

• Managed HIM operations across five acute care facilities, supervising 15-45 staff.
• Developed new policies, procedures, and productivity metrics-raising compliance with productivity standards from 5% to 92% in one year.
• Implemented daily huddles, SharePoint communication site, and automated reports, improving operational transparency.
• Oversaw regulatory deliverables to OHA, ensuring compliance with privacy, quality, and Joint Commission standards.
• High-Reliability Organization Coach, applying Lean improvement practices to increase efficiency and data accuracy.

• Managed Agile/iterative projects supporting multi-state Epic EMR implementation, coordinating SMEs across Revenue Cycle, HIM, and Charge Capture teams.
• Created risk, communication, and stakeholder management plans; facilitated cross-functional team collaboration across four states.
• Utilized Change Management and Change Acceleration Process methodologies
• Developed process maps, workflows, and training programs to standardize revenue cycle operations.
• Supported go-live with ServiceNow ITSM issue tracking and resolution.

• Directed multi-site team of 50-90 staff across six service areas.
• Integrated newly acquired hospitals into a shared services model, unifying operations.
• Partnered with vendor to implement statewide transcription/editing application; authored training curricula and user manuals
• Implemented efficient workflows and quality control measures to ensure accurate and timely medical editing and transcription.
• Spearheaded training programs to enhance team productivity and performance.

Transcribed and edited physician dictated reports of surgical procedures, history and physicals, specialist consultations, clinic visit progress notes, and all other dictated medical records for all Legacy Health System hospitals and outpatient clinics.

• Completed precise translations of official documents with correct words and phrasing to meet legal standards.
• Reviewed, edited and proofread translated documents for accuracy.
• Followed ethical codes to protect confidentiality of patient medical information.
• Stayed current on new expressions and cultural changes impacting language translation.

• Lead back-office CMA-AAMA for FamilyCare clinic St John’s Clinic.
• Direct patient care.
• Lab processing.
• Procedure and diagnosis coding.
• Ensured medical records charting compliance.
• Coordinated care for Family Care subscribers.

• Operations Management
• Program Manager: Bariatric Surgery
• Back-office direct patient care.
• Physician billing and coding.
• Direct reports: 5-10

• Director of operations for physician billing service.
• Oversight responsibility of revenue cycle management.
• Access services (referrals, prior authorization, registration).
• Physician clinical and surgical CPT and ICD coding.
• Billing and coordination of benefits.
• Denials management & rebilling.
• Payment posting.
• Grievances and appeals.
• Self-pay & co-pay collections.
• Hired staff and was responsible for all performance management.
• Recruited and contracted with new physician and physician group clients for RCM services.
• Performed month-end client billing and collections.
• Worked with Medicare, Medicaid, private insurers, managed care, workers compensation, private pay, and others.
• Direct reports: 5-10.

• Instructed CMA Program classes in medical billing, coding, and collections at PPC/GFU.
• Developed class materials and graded assignments for student cohorts.
• Enhanced student learning experiences through interactive teaching methods and real-world examples.