Open To Work
Hi, I’m
Amber Morrison-Kaiser, CAPM, CSM, CCDP/CM
Healthcare Certified Project Manager | Agile Practitioner | Certified Scrum Master | Certified Lean Six Sigma Green Belt | Certified Change Delivery Professional | Certified Change Manager
Portland,OR
The the most important lesson I've learned in life is to ALWAYS PRIORITIZE PEOPLE. Learn the art of having CrucialConversations with direct reports, project teams, stakeholders, peers...everyone. Everything in life comes down to priorizing people; the rest will fall into place if you do it well.
Amber Morrison-Kaiser
Summary
Dynamic Healthcare and Health Insurance Leader and Project Manager with a proven track record at CareOregon and Providence, excelling in compliance and risk management. Spearheaded Smartsheet automation, enhancing reporting accuracy and efficiency. As a Lean Six Sigma Green Belt, I foster stakeholder engagement and drive organizational change, achieving a remarkable 92% compliance in productivity metrics.
Overview
33
years of professional experience
Work History
CareOregonPortland, OR
Regulatory Affairs Program Coordinator
11.2022 - 04.2025
Job overview
- Directed portfolio of regulatory deliverables for the Oregon health authority and Health Share of Oregon, ensuring on-time submission and compliance.
- Designed and implemented Smartsheet automations and forms, reducing manual workload and increasing accuracy of reporting.
- Created and maintained a SharePoint knowledge repository and staff self-service portal, improving access to policies, contracts, and compliance tools.
- Authored a policy and procedure manual with standardized templates, enhancing consistency across compliance reporting.
- Led enterprise change initiatives as chair of two ERGs (Women in Leadership and Neurodiversity); developed engagement strategy, event registration workflows, communication portals, and automated reporting in Smartsheet.
Providence St. Joseph HealthPortland, OR
Regional Manager, Health Information Management
02.2013 - 09.2019
Job overview
- Managed HIM operations across five acute care facilities, supervising 15-45 staff.
- Developed new policies, procedures, and productivity metrics-raising compliance with productivity standards from 5% to 92% in one year.
- Implemented daily huddles, SharePoint communication site, and automated reports, improving operational transparency.
- Oversaw regulatory deliverables to OHA, ensuring compliance with privacy, quality, and Joint Commission standards.
- High-Reliability Organization Coach, applying Lean improvement practices to increase efficiency and data accuracy.
Providence Health & ServicesPortland, Oregon
Regional Supervisor, Health Information Management Transcription
04.2006 - 01.2013
Job overview
- Directed multi-site team of 50-90 staff across six service areas.
- Integrated newly acquired hospitals into a shared services model, unifying operations.
- Partnered with vendor to implement statewide transcription/editing application; authored training curricula and user manuals
- Implemented efficient workflows and quality control measures to ensure accurate and timely medical editing and transcription.
- Spearheaded training programs to enhance team productivity and performance.
Providence Health & ServicesPortland, OR
Epic Business Analyst & Project Coordinator
08.2011 - 08.2012
Job overview
- Managed Agile/iterative projects supporting multi-state Epic EMR implementation, coordinating SMEs across Revenue Cycle, HIM, and Charge Capture teams.
- Created risk, communication, and stakeholder management plans; facilitated cross-functional team collaboration across four states.
- Utilized Change Management and Change Acceleration Process methodologies
- Developed process maps, workflows, and training programs to standardize revenue cycle operations.
- Supported go-live with ServiceNow ITSM issue tracking and resolution.
FamilyCare CCOPortland, Oregon
Certified Medical Assistant
09.2002 - 11.2002
Job overview
- Lead back-office CMA-AAMA for FamilyCare clinic St John’s Clinic.
- Direct patient care.
- Lab processing.
- Procedure and diagnosis coding.
- Ensured medical records charting compliance.
- Coordinated care for Family Care subscribers.
The Oregon ClinicPortland, Oregon
Surgery Division Clinic Manager
01.1992 - 08.2002
Job overview
- Served in all roles progressively, over the course of 10 years.
- Front office receptionist.
- Administrative support.
- Back-office direct patient care.
- Bariatric surgery program management.
- Physician billing and coding.
- Overall clinic management.
- Direct reports: 5-10
Northwest Medical Practice Management, LLCPortland, OR
Director of Operations – Physician Billing Service
04.1993 - 05.2001
Job overview
- Director of operations for physician billing service.
- Oversight responsibility of revenue cycle management.
- Access services (referrals, prior authorization, registration).
- Physician clinical and surgical CPT and ICD coding.
- Billing and coordination of benefits.
- Denials management & rebilling.
- Payment posting.
- Grievances and appeals.
- Self-pay & co-pay collections.
- Hired staff and was responsible for all performance management.
- Recruited and contracted with new physician and physician group clients for RCM services.
- Performed month-end client billing and collections.
- Worked with Medicare, Medicaid, private insurers, managed care, workers compensation, private pay, and others.
- Direct reports: 5-10.
Pioneer Pacific College/George Fox UniversityWilsonville, OR
Medical Assisting Program Instructor
10.1998 - 11.1999
Job overview
- Instructed CMA Program classes in medical billing, coding, and collections at PPC/GFU.
- Developed class materials and graded assignments for student cohorts.
- Enhanced student learning experiences through interactive teaching methods and real-world examples.
Education
Simplilearn, Ltd.Portland, OR
Project Management Masters Program
Providence AcademyPortland, Oregon
Organizational Leadership Development Program
Western Oregon UniversitySalem, OR
Healthcare Administration
Carrington CollegePortland, OR, United States
Medical Assistant - Certification
Mt. Hood Community CollegeGresham, OR
Business Administration
Skills
Project & Program Management (Agile, Scrum, SAFe)
Regulatory Compliance & Risk Management
Change Control & VSM Process Improvement
Healthcare Operations & Stakeholder Engagement
Smartsheet Automation & SharePoint Administration
Performance Metrics & Data Analysis
Training Development & Organizational Change
Certified Lean Six Sigma Green Belt
High-Reliability Organization Coach
Certified Change Delivery Professional
Certified Change Manager
Work Preference
Work Type
Full TimeLocation Preference
RemoteCertifications And Continuing Education
- PMI Certified Associate in Project Management
- PMI Agile Certified Practitioner
- Certified Lean Six Sigma Green Belt
- Scrum Alliance Certified Scrum Master
- PMI Agile Practitioner
- ACMP Certified Change Delivery Professional
- GAQM Certified Change Manager
- Generative AI in Project Quality Management
- Prosci certification - in process
Timeline
Regulatory Affairs Program Coordinator
CareOregon
11.2022 - 04.2025
Regional Manager, Health Information Management
Providence St. Joseph Health
02.2013 - 09.2019
Epic Business Analyst & Project Coordinator
Providence Health & Services
08.2011 - 08.2012
Regional Supervisor, Health Information Management Transcription
Providence Health & Services
04.2006 - 01.2013
Certified Medical Assistant
FamilyCare CCO
09.2002 - 11.2002
Medical Assisting Program Instructor
Pioneer Pacific College/George Fox University
10.1998 - 11.1999
Director of Operations – Physician Billing Service
Northwest Medical Practice Management, LLC
04.1993 - 05.2001
Surgery Division Clinic Manager
The Oregon Clinic
01.1992 - 08.2002
Simplilearn, Ltd.
Project Management Masters Program
Providence Academy
Organizational Leadership Development Program
Western Oregon University
Healthcare Administration
Carrington College
Medical Assistant - Certification
Mt. Hood Community College
Business Administration
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