Amber Moseley

In this role, I help coach and train team members on products, services, and goals, and motivate the team to achieve common goals.

Meet with customers in person and on the phone to determine their needs. Proactively offer and sell appropriate products and services.

Assist with staffing and scheduling; I also fulfill managerial duties in the branch manager's absence, and I assist customers with account inquiries and transactions.

• Cultivated strong relationships with clients to enhance financial understanding and product offerings.
• Analyzed client needs to recommend tailored financial solutions and services.
• Developed personalized financial plans aligning with client goals
• 
  

During my time as a Financial Relationship Specialist, I have contributed to customers' financial wellness, helped customers from start to finish through sales and service inquiries, and provided customer service to Regions customers. My daily duties include assisting customers with everyday transactions, and recommending products and services. I am responsible for doing the reports daily, making sure that our R.O.B. (Regional Operations Box) stays organized and up to date, balancing the vault, and answering the phone, and helping customers to the best of my ability. During my time at Regions, I have assisted in training new employees to complete the everyday tasks of an FRS, along with training someone to take care of my extra duties in my absence. As an FRS on the path to progression, I also assist customers in opening accounts by having needs-based conversations to uncover their financial needs.

I was hired at Bojangles as a Shift Manager. After one year of employment, I was promoted to an Assistant Unit Director, and after four years, I was promoted to a Unit Director.
In my role as a Unit Director, my responsibilities include, but are not limited to, managing all store associates, ordering supplies for the store, preparing deposits for the bank, conducting cash audits, and controlling and managing store inventory while maintaining a 1.9% food cost. For multiple quarters, I have exceeded expectations for my sales goals.

• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and developed staff in customer service best practices to enhance team performance.
• Implemented inventory management systems for accurate stock tracking and replenishment.
• Analyzed sales data to identify trends and optimize product placement for increased revenue.