Amber Mosher
Clarksville,TN
Summary
Experienced Leader dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 15 years in the field. Passionate about people, coaching and developing others to reach their goals.
Overview
17
17
years of professional experience
Work History
Area Supervisor
Grayco Management - McDonalds
12.2022 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Conducted routine inspections to check quality and compliance with established specifications.
- Tracked hours and inventory usage, and prepared associated reports.
- Planned sequence of operations and established schedule.
- Oversaw 4+ locations leading through General Managers in each restaurant to reach goals and objectives set each month. G
General Manager
McDonalds
03.2019 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth by 5% while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Salary Manager
McDonalds
08.2007 - 03.2019
- Some responsibilities included: Use computers for various applications, such as database management and word processing; Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll; Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals; Serving and helping customers; Handling complaints and recovering guests; Interviewing, hiring, and training; Managing food cost as well as labor costs; Coaching; Food Safety; Problem solving; Critical Thinking; Communicating
- Accomplished multiple tasks within established timeframes
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Minimized turnover by 25% by implementing employee engagement programs.
Logistics Account Executive
TQL
06.2016 - 01.2018
- Building Loads; Quoting; Posting and calling out on trucks; Selling loads; Accounting and Billing; Dealing with issues that may have arisen; Prospecting new customers; Providing updates for customers; Time management
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Leveraged proven sales methods to increase revenue and surpass sales objectives
- Performed cold-calling and follow-ups with leads to secure new revenue
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
Department Manager
Walmart
01.2013 - 12.2014
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Leveraged data and analytics to make informed decisions and drive business improvements
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Completed yearly inventory and reduced theft in department by 5%
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
Education
Bachelor of Arts - Political Science
Wright State University
Fairborn, OH12.2012
PSEO - undefined
Sinclair Community College
Dayton, OH06.2008
High School Diploma - undefined
Dixie High School
New Lebanon, OH06.2008
Skills
- Administration and Management
- Education and Training
- Time Management
- Computer – Word, Excel, PowerPoint, etc
- Operational Efficiency
- Organization
- Continuous improvements
- Problem Solve
- Communicates Effectively and Candidly
- Plans and Acts Strategically
- Achieves through Teamwork
- Leads through Influence
Timeline
Area Supervisor
Grayco Management - McDonalds
12.2022 - Current
General Manager
McDonalds
03.2019 - 12.2022
Logistics Account Executive
TQL
06.2016 - 01.2018
Department Manager
Walmart
01.2013 - 12.2014
Salary Manager
McDonalds
08.2007 - 03.2019
Bachelor of Arts - Political Science
Wright State University
PSEO - undefined
Sinclair Community College
High School Diploma - undefined
Dixie High School
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