Summary
Overview
Work History
Education
Skills
Timeline
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Amber Motley

Mason City,IA

Summary

Dynamic leader with a proven track record at Office Pride Commercial Cleaning Services, enhancing team performance and customer satisfaction through effective coaching, mentoring, and adherence to high-quality standards. Skilled in workplace safety and performance improvement, demonstrating exceptional problem-solving and relationship-building abilities. Achieved significant project success by prioritizing client communication and regulatory compliance.

Overview

5
5
years of professional experience

Work History

Cleaning Team Lead

Office Pride Commercial Cleaning Services
12.2023 - 01.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Gas Station Manager

Millers
01.2020 - 12.2023
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Improved fuel storage safety standards, ensuring compliance with environmental regulations and reducing risk of fines.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Associates Degree - Nursing

ICCU
Fort Dodge, IA
05.2004

Highschool Graduate -

Eagle Grove Highschool
Eagle Grove, IA
05.2000

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Workplace safety
  • Process improvement
  • Complaint resolution
  • Employee evaluation
  • Production monitoring
  • Product management
  • Key performance indicators
  • Regulatory compliance
  • Influencing skills
  • Relationship building
  • Resource allocation
  • Stakeholder management
  • Client communication
  • Deadline management
  • Employee training
  • Workflow management
  • Budget management
  • Employee engagement
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Staff training
  • Work Planning and Prioritization
  • Analytical thinking
  • People management
  • Daily workflow improvement
  • Goal setting
  • Mentoring
  • Safety
  • Multitasking
  • Team assessment
  • Active listening
  • Organizational skills
  • Multitasking Abilities
  • Decision-making

Timeline

Cleaning Team Lead

Office Pride Commercial Cleaning Services
12.2023 - 01.2025

Gas Station Manager

Millers
01.2020 - 12.2023

Associates Degree - Nursing

ICCU

Highschool Graduate -

Eagle Grove Highschool

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Amber Motley