Amber Motley
Mason City,IA
Summary
Dynamic leader with a proven track record at Office Pride Commercial Cleaning Services, enhancing team performance and customer satisfaction through effective coaching, mentoring, and adherence to high-quality standards. Skilled in workplace safety and performance improvement, demonstrating exceptional problem-solving and relationship-building abilities. Achieved significant project success by prioritizing client communication and regulatory compliance.
Overview
5
5
years of professional experience
Work History
Cleaning Team Lead
Office Pride Commercial Cleaning Services
12.2023 - 01.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Gas Station Manager
Millers
01.2020 - 12.2023
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Improved fuel storage safety standards, ensuring compliance with environmental regulations and reducing risk of fines.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Associates Degree - Nursing
ICCU
Fort Dodge, IA05.2004
Highschool Graduate -
Eagle Grove Highschool
Eagle Grove, IA05.2000
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Process improvement
- Complaint resolution
- Employee evaluation
- Production monitoring
- Product management
- Key performance indicators
- Regulatory compliance
- Influencing skills
- Relationship building
- Resource allocation
- Stakeholder management
- Client communication
- Deadline management
- Employee training
- Workflow management
- Budget management
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
- Work Planning and Prioritization
- Analytical thinking
- People management
- Daily workflow improvement
- Goal setting
- Mentoring
- Safety
- Multitasking
- Team assessment
- Active listening
- Organizational skills
- Multitasking Abilities
- Decision-making
Timeline
Cleaning Team Lead
Office Pride Commercial Cleaning Services
12.2023 - 01.2025
Gas Station Manager
Millers
01.2020 - 12.2023
Associates Degree - Nursing
ICCU
Highschool Graduate -
Eagle Grove Highschool
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