Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Amber Moyer

Springboro,OH

Summary

Dedicated and reliable serving professional with exceptional leadership, training and observational skills. Diligent and forward-thinking with an adaptable approach and disciplined nature. Successful at maintaining calm in high-stress settings; building and supporting new employees throughout the learning process and beyond. Continuous self/team evaluation to strive for improvement. Excel in relationship-building and time management abilities in fast-paced restaurant environments. Strive to meet every patrons need, drive satisfaction and promote long-term loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Server Trainer/Bar Trainer/Bartender/Supervisor

Yard House
Orlando , Florida
10.2016 - Current
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Conducted interviews, oversaw the hiring process, and ran staff training.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Supervised employees with respect.
  • Assisted in preparing for special functions and buyouts by setting up and taking down tables and chairs and decorating.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Checked on guests to verify satisfaction with meal and service.
  • Prepared and led food service training programs to teach staff food and beverage knowledge, standards and culture.
  • Calculated charges, issued table checks and collected payments from customers.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Developed server schedule for 50-60 servers at 250 shifts/week.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Bartender

Vanguard/Insomniac
Orlando, FL
01.2021 - 11.2022
  • Managed bar area in a very high volume venue.
  • Check Identification and serve alcohol responsibly.
  • Created relationship with guests to build loyalty.
  • Help create new drinks for the VIP bar.
  • Work with a team of people to ensure the best experience possible.

Bartender/Server

Bside Hookah Lounge
Philadelphia, PA
09.2014 - 08.2016
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Stayed up-to-date on latest in recipe trends, bar equipment and sanitation standards.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.

Server

California Pizza Kitchen
Plymouth Meeting, PA
09.2013 - 09.2014
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Education

High School Diploma -

Warren County Career Center
Lebanon, OH
05.2007

Reading Area Community College
Reading, PA

Skills

  • Point of Sale (POS) system operations
  • Knowledge of special dietary requirements
  • Food safety handling
  • Cash management/accountability
  • High-volume dining
  • Sales techniques
  • In-depth food and wine knowledge
  • Quality control
  • Relationship management
  • Safe food handling
  • New employee training/mentoring
  • Certified Beer Server /Cicerone Certified
  • Time management skills
  • Process and procedure development
  • Upselling and cross-selling
  • Training and development
  • Workplace safety
  • Customer Service
  • Scheduling and managing personnel needs to maximize operational effectiveness

Certification

  • Certified Beer Server Cicerone certified awarded Sept 12, 2019
  • SafeServ certification: Food Handling
  • Diploma of Mixology awarded April 28th, 2013
  • Currently working on a level 1 sommelier certification.

Accomplishments

Recognized & rewarded for exceptional performance and sales as a team for Yard House. Ranked top 1 in Diamond club for the 4th year in a row for all of the Darden Restaurants.

2019 training team superlative- can't stop won't stop award for driving results on a shift by shit basis by following through, following up, and assuring that issues are resolved.

References

Scott Robinson

personal/professional

(407)376-9439

Andi Becker

professional

(561)714-6358

Mark Cook

professional

(832)547-6136

Jaimie Morris

personal/professional

(407)937-9060

Alexander Tauler

personal

(305)834-5151

Timeline

Bartender

Vanguard/Insomniac
01.2021 - 11.2022

Server/Server Trainer/Bar Trainer/Bartender/Supervisor

Yard House
10.2016 - Current

Bartender/Server

Bside Hookah Lounge
09.2014 - 08.2016

Server

California Pizza Kitchen
09.2013 - 09.2014

High School Diploma -

Warren County Career Center

Reading Area Community College

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Amber Moyer