AMBER MUHAMMAD
Hartselle,AL
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Sleep and Pulmonary Care Center
12.2024 - 09.2025
- Greeted patients and managed check-in process to enhance clinic flow.
- Answered phone inquiries, scheduling appointments and providing information on services.
- Maintained patient records using electronic health record (EHR) systems for efficiency.
- Collected insurance information and verified eligibility to streamline billing processes.
- Coordinated with medical staff to ensure timely patient care and communication.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Assisted Living Caregiver
Columbia Cottage Assisted Living
12.2023 - 12.2024
- Provided personalized care to residents, promoting comfort and dignity in daily activities.
- Assisted with medication management, ensuring adherence to prescribed schedules and protocols.
- Supported residents with mobility and personal hygiene, enhancing overall quality of life.
- Communicated effectively with families regarding resident needs and care updates.
Scheduler
Genesis Healthcare System
03.2021 - 10.2023
- Coordinated scheduling for multiple teams, ensuring optimal resource allocation and project timelines.
- Managed calendar appointments, prioritizing urgent requests and minimizing scheduling conflicts.
- Monitored project progress, adjusting schedules to meet changing deadlines and client needs.
- Communicated effectively with team members to confirm availability and facilitate timely task completion.
Direct Support Professional
Volunteers of America
01.2011 - 03.2021
- Supported individuals with disabilities in daily living activities, promoting independence and personal growth.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored client progress, ensuring adherence to safety protocols and regulatory standards.
- Facilitated communication between clients, families, and support networks to enhance service delivery.
- Trained new staff on best practices for person-centered support and behavioral interventions.
- Evaluated client needs regularly, adjusting care strategies to optimize outcomes effectively.
- Advocated for clients' rights and preferences in various settings, fostering empowerment and respect.
- Maintained accurate documentation of services provided, compliance records, and incident reports to support operational integrity.
Education
High School Diploma -
Hartselle High School
Hartselle, ALSkills
Able to work with different insurance providers to get prior authorizations and referrals
Timeline
Medical Receptionist
Sleep and Pulmonary Care Center
12.2024 - 09.2025
Assisted Living Caregiver
Columbia Cottage Assisted Living
12.2023 - 12.2024
Scheduler
Genesis Healthcare System
03.2021 - 10.2023
Direct Support Professional
Volunteers of America
01.2011 - 03.2021
High School Diploma -
Hartselle High School
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