Amber Murphy
Fargo,ND
Summary
Resourceful Vice President with over 17 years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Head/VP of Data Analytics, Governance and the Project Management Office
Covered Insurance Solutions
Denver, CO
09.2022 - Current
- Designed effective organizational structures that aligned with corporate mission and values.
- Established policies and procedures that improved operational efficiency across multiple departments.
- Analyzed competitive landscape to develop strategies for maintaining a competitive edge in the industry.
- Negotiated contracts with suppliers to secure favorable terms for the organization.
- Resolved conflicts between employees in a timely manner while fostering an atmosphere of collaboration.
- Led startup and creation of operational procedures and workflow planning.
- Developed strategic plans to align business objectives with the company's long-term goals.
- Managed professionals, providing guidance and direction to ensure successful execution of projects.
- Cultivated relationships with key stakeholders, including customers, vendors, and partners.
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Implemented cost reduction initiatives to enhance profitability.
- Provided transparency into our data and performance.
Senior Director, Data Analytics, Data Governance and Project Management Office
Amplify Education
Dumbo, NY
07.2021 - 09.2022
- Spearheaded a comprehensive growth strategy development
- Elevated Data Analytics, Data Governance, and Project Management Office from a team of 5 to 51 members
- Implemented an optimized Project Management Office Structure, streamlining operations and policies across the organization
- Established cross-functional committees, fostering alignment with organizational objectives
- Chaired and facilitated a weekly Data Governance Committee to maintain data accuracy across the organization
- Enhanced interdepartmental communication by 50%
- Minimized redundancy by 25%
- Implemented a Quality Assurance toolkit, resulting in a 5% increased accuracy of deliverables for stakeholders.
- Directed the design of data analytics solutions for complex business challenge.
- Analyzed financial performance metrics for areas of improvement.
- Oversaw budgeting processes and ensured fiscal responsibility was maintained throughout the year.
- Monitored industry trends and made recommendations on how they could be leveraged by the organization.
- Established key performance indicators to track progress towards goals.
- Recruited top talent from various sources in order to meet staffing requirements.
- Orchestrated strategic business plans
- Optimized expenditures through company-wide cost reduction initiatives.
Manager, Project Management Office
Aldevron
Fargo, ND
12.2020 - 07.2021
- Established strong client relationships to expand Project Management Office (PMO)
- Collaborated with other organizations to address gaps in our manufacturing process
- Implemented and rolled-out Microsoft D365 throughout the company
- Performed gap analysis on existing processes and systems to identify opportunities for optimization.
- Monitored financial performance of projects through regular forecasting activities.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Conducted detailed analysis of project profitability, meticulously reviewing margins, billing rates, and utilization
- Collaborated with external customers on deliverables and demonstrated expertise in creating and managing Purchase Orders in NetSuite
- Built a team of 15 individuals with the strategy to significantly enhanced project efficiency and timeliness of deliverables for stakeholders
- Enhanced the Project Management Lifecycle, achieving a 10% reduction in scope creep through process improvements.
- Provided technical leadership for project teams comprised of internal and external stakeholders.
Corporate Project Manager
Wanzek Construction
Fargo, ND
03.2020 - 12.2020
- Developed budget forecasts for service contracts to identify growth opportunities and improve financial planning
- Communicated project progress, risks, and solutions to stakeholders and C-Suite executives, guiding the organization toward success
- Supervised a team of five engineers and product managers in enhancing field safety protocols
- Implemented agile methodologies to lead projects of all sizes at an enterprise level
- Resolved conflicts and identified solutions for complex problems related to assigned projects.
- Created detailed technical documentation for all aspects of the project life cycle.
- Analyzed data from various sources to identify trends and recommend improvements in processes or procedures.
- Drafted proposals outlining potential solutions for client's needs based on thorough research and analysis.
- Implemented best practices in order to improve operational efficiencies and reduce costs associated with projects.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Facilitated monthly scrum meetings with safety team stakeholders for effective tracking of deliverables
- Implemented agile solutions to address safety concerns related to non-compliant software
- Conducted thorough vendor evaluations to select cost-effective Safety Software, resulting in annual savings and avoidance of financial penalties
- Optimized operational efficiency by developing and implementing comprehensive Core Standard Operating Procedures
- Successfully negotiated and implemented million-dollar contracts, resulting in annual cost savings of $50K for 20 organizations
- Streamlined company operations by 30% through a comprehensive evaluation and revision of the organizational Authority Matrix.
Provider Relations Partner
Blue Cross Blue Shield
North Dakota
01.2018 - 03.2020
- Collaborated with the Blue Cross Association to develop an efficient data transferring and sharing solution for all Blue Cross locations
- Conducted market research to assess customer needs and preferences in order to develop new products or services.
- Planned events such as conferences, seminars, workshops. to generate leads and build relationships with potential partners or customers.
- Developed a comprehensive strategy for managing partner accounts in order to maximize profits and minimize expenses.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
- Cultivated long-term relationships with existing clients through consistent communication efforts .
- Interpreted laws, rulings and regulations for individuals and businesses.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
- Led the development of the Medicare Advantage Blue Plan in ND, ensuring compliance with network adequacy requirements
- Negotiated Provider Enrollment contracts and established relationships with Medical Facilities and Providers to secure approval for the NextBlue Medicare Advantage program
- Facilitated collaboration and alignment of goals among multiple teams, implementing metrics and reporting to track team performance
- Developed Partner Contract templates and implemented efficient payment methods for the newly established Medicare Advantage Program
- Devised a Provider Network from the ground up, ensuring compliance with Medicare and Medicaid standards for successfully launching a Medicare Advantage Program
- Established enduring relationships with key stakeholders to foster ongoing collaboration and mutual growth opportunities
- Delivered extensive in-person presentations to healthcare professionals, imparting knowledge on insurance policies and regulations, garnering their understanding and engagement
- Partnered with Associations to address data gaps and enhance visibility across Blue Plans, resulting in enhancing patient billing experiences
- Expanded the Dental and Vision Network by 20% through cultivating strategic partnerships with providers.
Healthcare Consulting Manager
Eide Bailey
North Dakota
04.2017 - 01.2018
- Cultivated adaptable environments that embrace creative change and adhere to agile development principles for financial, billing, claims, and organizational structures.
- Evaluated client needs and provided guidance and support through comprehensive proposals.
- Analyzed hospital system revenue cycle processes to identify and implement cost-saving measures.
- Delivered presentations and provided coaching on government regulations to enhance business operations.
- Educated Health Organization on streamlined enrollment procedures for Medicare and Medicaid.
- Drove annual audits to detect safety concerns and enhance operational efficiency.
- Evaluated budgets and monitored organizational performance to prevent fines.
- Enhanced Organizations Billing Methodologies, resulting in increased annual savings and reduced manual efforts.
- Implemented lean six sigma process mapping to optimize Salesforce workflows, reducing manual efforts by 15%.
- Implemented lean six sigma process mapping to optimize Salesforce workflows, reducing manual efforts by 15%
- Revamped Charge Master Systems, resulting in a 30% reduction in administrative burden and annual savings exceeding $10K for Health Plan Organizations and Healthcare Payers.
Team Leader of Operations
Noridian Healthcare Solutions
West Fargo, ND
07.2006 - 04.2017
- Lead a team of 16 education representatives across six states through remote management
- Conducted comprehensive presentations and training sessions to educate healthcare organizations on the latest Medicare/Medicaid Regulations.
- Promoted effective billing practices and facilitated organizational change.
- Led the preparation and presentation of testimonies for legal proceedings, collected and organized case facts to present findings in court
- Developed and communicated metrics and initiatives to Senior Executives.
- Influenced business decisions and securing approval for implementing an employee evaluation program company-wide.
- Enhanced performance tracking and visibility.
- Created an automated metric system aligning with Government Standards
- Audited company's legal documents to verify compliant policies and procedures.
- Developed compelling contract proposals to secure new government projects
- Prevented the closure of an organization by successfully addressing compliance issues raised by the Centers for Medicare and Medicaid
- Led successful agile implementations within the organization, resulting in an annual cost savings of $50,000.00
- Drove internal operations related to medical reviews, clinical trials, and medical device exemptions, facilitating timely and necessary patient care
- Fostered relationships with patients, customers, healthcare providers, and vendors, resulting in improved customer satisfaction ratings.
- Identified opportunities for process optimization using Lean Six Sigma principles.
Education
Bachelor of Science - Business ManagementHuman Resource ManagementMarketing
University of Mary
Skills
- Performance Improvement
- Operational Leadership
- Risk Management & Mitigation
- Budgeting & Cost Control
- Data Analytics
- Quality Assurance
- Integrated Operating Model Development
- Policies & Procedure Development
- Vendor Management
- Employee Management
- Strategic Planning
- Project Management
- Continuous Improvement
- Organizational Development
- Growth Planning
- Expense Reporting
- Policy Development
Affiliations
The Children’s Museum, Former Volunteer President for the Board of Directors
Certification
- Lean Six Sigma Black Belt, SSGI
- Certified Scrum Master, Scrum Alliance
- Customer Success Management (CSM) certification, Gainsight
- Graduate of the 35 under 35 Women’s Leadership Program through United Way, 2015
Accomplishments
- Drove strategic negotiation with vendors, managed contracts, and cultivated relationships, resulting in annual cost savings of $1M through software bundling and elimination of duplicates.
- Salvaged an area with only one Healthcare Facility was at risk of being shut down to now fully operational through process refinement, risk management and bringing their compliance up to code.
- Automated manual work processes by integrating an Application Programming Interface (API) with the organization's existing reporting software, resulting in saving approximately 100 hours (equivalent to 4 days) per month.
Timeline
Head/VP of Data Analytics, Governance and the Project Management Office
Covered Insurance Solutions
09.2022 - Current
Senior Director, Data Analytics, Data Governance and Project Management Office
Amplify Education
07.2021 - 09.2022
Manager, Project Management Office
Aldevron
12.2020 - 07.2021
Corporate Project Manager
Wanzek Construction
03.2020 - 12.2020
Provider Relations Partner
Blue Cross Blue Shield
01.2018 - 03.2020
Healthcare Consulting Manager
Eide Bailey
04.2017 - 01.2018
Team Leader of Operations
Noridian Healthcare Solutions
07.2006 - 04.2017
Bachelor of Science - Business ManagementHuman Resource ManagementMarketing
University of Mary
- Lean Six Sigma Black Belt, SSGI
- Certified Scrum Master, Scrum Alliance
- Customer Success Management (CSM) certification, Gainsight
- Graduate of the 35 under 35 Women’s Leadership Program through United Way, 2015
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