Amber Murphy
Aragon,GA
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Executive-Small Commercial
Brown & Brown Insurance
Rome, GA
12.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Renewal Marketing Representative
Brown & Brown Insurance
Rome, GA
01.2023 - 12.2023
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with the team to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Conducted market research and analysis to identify consumer trends and preferences.
Office Manager
Farmers Insurance Agency
Rome, GA
06.2022 - 01.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Customer Service Representative
State Farm
Rome, GA
10.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Account Manager-Personal Lines
Talley Insurance
Rome, GA
06.2019 - 10.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Allstate
Lindale, GA
10.2012 - 06.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Pepperell High School
Lindale, GA05-2001
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Written and verbal communication
- Customer Service
- Pipeline Management
Certification
- Property & Casualty, 2012
- Life & Health, 2015
Timeline
Account Executive-Small Commercial
Brown & Brown Insurance
12.2023 - Current
Renewal Marketing Representative
Brown & Brown Insurance
01.2023 - 12.2023
Office Manager
Farmers Insurance Agency
06.2022 - 01.2023
Customer Service Representative
State Farm
10.2021 - 06.2022
Account Manager-Personal Lines
Talley Insurance
06.2019 - 10.2021
Account Manager
Allstate
10.2012 - 06.2019
High School Diploma -
Pepperell High School