Amber Murray
Summary
Front desk administrative assistant and certified hemodialysis technician known for prioritizing patient care experience and supporting individual needs on a personal level. Empathetic liaison between physician and patient with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator, Dependable and quick-learning team player with great organization skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Fresenius Medical Care
10.2019 - Current
- Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Hemodialysis Technician
Fresenius Medical Care
10.2007 - Current
- Program machines, cannulate vascular access
- Prepare and administer medications as directed by a physician.
- Improved patient comfort by providing compassionate and attentive care during hemodialysis treatments.
- Ensured accurate documentation of patient medical records, contributing to effective communication among healthcare team members.
- Maintained a clean and safe environment for patients, adhering to infection control protocols and minimizing risks.
- Enhanced treatment outcomes by effectively operating hemodialysis equipment, ensuring proper function and calibration.
- Provided pre-and post-hemodialysis assessments for each patient, identifying potential concerns before they escalated into more serious issues.
- Consistently adhered to HIPAA guidelines when handling sensitive patient information, maintaining confidentiality at all times.
Pediatrics Medical Group, Newborn Screener
Beacon Healthcare Group
07.2015 - 08.2019
- Greet patients and escort them to specific destinations
- Safely set-up machines and monitor infants while tests in progress
- Enhanced patient comfort by providing compassionate care and support during pediatric exams and procedures.
- Streamlined office operations by maintaining accurate medical records, scheduling appointments, and managing supply inventory.
- Improved patient satisfaction by addressing concerns promptly, providing information on treatments, and ensuring a welcoming environment.
- Safeguarded patient confidentiality by strictly adhering to HIPAA guidelines when handling sensitive information.
Education
GED -
Mishawaka High School
Mishawaka, IN08.2003
Skills
- Microsoft Word/Excel
- Office Administration
- Office Organization
- Medical Terminology
- Outlook 365
- Chairside
- Cerner Power Chart
- Certified Hemodialysis Technician (CCHT)
Certification
CCHT, Certified Hemodialysis Technician
Timeline
Front Desk Receptionist
Fresenius Medical Care
10.2019 - Current
Pediatrics Medical Group, Newborn Screener
Beacon Healthcare Group
07.2015 - 08.2019
Hemodialysis Technician
Fresenius Medical Care
10.2007 - Current
GED -
Mishawaka High School