Proficient in Microsoft Word, Microsoft Excel
Amber Murrell
Front Desk Medical Receptionist/scheduler/insurance Verifier
Valdosta ,GA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable office personnel offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Professional and industrial development. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Experience delivering customer service and administrative excellence, including clerical support. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Front Desk Receptionist
Parrot Medical Clinic
Valdosta, GA
10.2018 - 11.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Front Desk Receptionist
Open MRI Of Valdosta
Valdosta, GA
10.2012 - 09.2018
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Collected Type payments, processed transactions and updated relevant records.
Licensed Master Cosmetologist
Hair,fashion,make Up Stylisted
Valdosta, GA
03.2004 - 05.2012
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Applied makeup to clients for special occasions to meet requirements.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Developed new techniques to improve appearance of customer and provide different looks.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Styled hair, makeup and nails for customers for special events and occasions.
- Demonstrated thorough knowledge of all salon products and services.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed creative techniques to provide clients with latest hairstyles.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, color services and extensions to salon customers.
Education
Bachelor In Business Science - Business Administration And Management
University of Arizona
Tucson, AZ 08.2005 - 09.2009
Master Cosmetology - Hair Design And Make Up
Wiregrass Georgia Technical College
Valdosta, GA 04.2003 - 04.2005
Skills
Office administration
Telephone etiquette
Problem-solving skills
Filing
Technical Support
Business administration
Office management
Problem-solving
Staff Management
Word processing
Time management
File management
Skilled in Microsoft Office,Word, Excel
Sensitive information handling
Office organization
Scheduling
Bookkeeping
Accomplishments
- Achieved office success by completing all office tasks with accuracy and efficiency.
Software
Microsoft Office
Timeline
Front Desk Receptionist
Parrot Medical Clinic
10.2018 - 11.2021
Front Desk Receptionist
Open MRI Of Valdosta
10.2012 - 09.2018
Bachelor In Business Science - Business Administration And Management
University of Arizona
08.2005 - 09.2009
Licensed Master Cosmetologist
Hair,fashion,make Up Stylisted
03.2004 - 05.2012
Master Cosmetology - Hair Design And Make Up
Wiregrass Georgia Technical College
04.2003 - 04.2005