Amber Musser
Customer Service
Tallahassee,FL
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Furniture by Amber
Owner
Lititz, PA
01.2019 - 10.2021
- Completed Furniture Restoration Projects and marketed finished projects at local Marketplace.
- Provided positive first impressions to welcome existing, new and potential customers.
Caregiver
Brethren Village Retirement Community
Lititz , PA
10.2015 - 03.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Head of Housekeeping/Dining Staff/Front Desk Receptionist
Lake Creek Lodge
Camp Sherman, OR
05.2010 - 07.2012
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Office Assistant
Jk Mechanical Ac & Refrigeration
Willow Street, PA
08.2008 - 05.2010
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Head of Housekeeping/Dining Staff/Front Desk Receptionist
Lake Creek Lodge
Camp Sherman, OR
09.2000 - 09.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- I worked at Lake Creek Lodge Seasonally during these years. I worked in Housekeeping, Dining Services and Front Desk as needed.
Education
No Degree - Undergraduate Classes
Lane Community College
Eugene, ORGED -
Home School
Lewiston, ID03.2019
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Understanding Customer Needs
- Team-Oriented and Cooperative
- 15 Years of Customer Service Experience
Timeline
Furniture by Amber
Owner
01.2019 - 10.2021
Caregiver
Brethren Village Retirement Community
10.2015 - 03.2019
Head of Housekeeping/Dining Staff/Front Desk Receptionist
Lake Creek Lodge
05.2010 - 07.2012
Office Assistant
Jk Mechanical Ac & Refrigeration
08.2008 - 05.2010
Head of Housekeeping/Dining Staff/Front Desk Receptionist
Lake Creek Lodge
09.2000 - 09.2007
No Degree - Undergraduate Classes
Lane Community College
GED -
Home School
Similar Profiles
Steven DelinoSteven Delino
Supreme Glass Services at OwnerSupreme Glass Services at Owner
Alanoud AlalawiAlanoud Alalawi
Self-employed Projects at OwnerSelf-employed Projects at Owner
Jaynee Drake-ghafooriJaynee Drake-ghafoori
GTA Vapes at ownerGTA Vapes at owner
Tracy TuckerTracy Tucker
Delta King Transportation at OwnerDelta King Transportation at Owner
Sebastian YanesSebastian Yanes
Volunteer at United Way of Miami-DadeVolunteer at United Way of Miami-Dade