Amber M.Wood

• Observed quality assurance standards to optimize freshness of deli products.
• Set schedules for [Number] staff by planning and designating shifts and hours.
• Developed and implemented systems to maintained accurate records of product costs, production and losses.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
• In charge of Starbucks , Snowfox Sushi, and Murray's associates also ensuring quality ,cleanliness, and customer satisfaction.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Writing and creating schedules to fit business needs.
• Yearly associate evaluations for improvements and accomplishments.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

• Rotated merchandise and displays to feature new products and promotions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Created and maintained safe and secure work environments for employees.
• Reported issues to higher management with great detail.
• Trained new employees on proper protocols and customer service standards.

• Created employee schedules to align coverage with forecasted demands.
• Accepted and processed customer returns.
• Received and counted money.
• Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Tracked, analyzed and reported store sales performance metrics to store manager.
• Monitored and restricted access to keys to maintain store security.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Processed cash, credit, debit, and check payments.
• Kept store clean and organized to provide shoppers with pleasant experience.
• Completed store opening and closing procedures.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained team members in successful strategies to meet operational and sales targets.
• Trained and mentored new employees.
• Oversaw team of 27 employees.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Counted out cash drawers and balanced totals.

Ran own business creating Signs for businesses and franchises

Hired staff according to experience and abilities.

Training new staff on procedures and techniques.

• Developed lesson plans and budgets to fully cover target material for each Job
• Installed completed signs after completion.
• Discussed quotes to potential customers according to needs and specifications.
• Controlling down payments ,payment plans,and ensuring customers satisfaction.