Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Myers

61 Bonny Eagle Rd, Standish,ME

Summary

Dedicated professional offering experience contributing to team success. Friendly, outgoing and reliable professional in restaurant industry with background in cooking and management responsibilities. Passionate about maximizing kitchen productivity.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Rusty Lantern Market
Portland, ME
02.2024 - Current
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Resolved customer complaints regarding food quality or preparation methods in a timely manner.
  • Received, organized and rotated paper goods and food ingredients.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
  • Explained goals and expectations required of trainees.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Trained new employees on kitchen procedures and policies.
  • Ensured compliance with health and safety regulations.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Store Manager

Nouria Energy
Gorham, ME
09.2019 - 01.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Ensured compliance with safety regulations and company policies.
  • Updated and maintained store signage and displays.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Performed regular price checks to ensure competitive pricing.
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed relationships with suppliers to negotiate better prices.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delegated work to staff, setting priorities and goals.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Assistant Manager

Harry's
Buxton, ME
09.2018 - 08.2019
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved conflicts between team members in an effective manner.
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date knowledge of company products and services.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Created and managed budgets for travel, training, and team-building activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Implemented quality control measures to uphold company standards.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Kitchen Manager

Nouria Energy
Gorham, ME
11.2016 - 09.2018
  • Received, organized and rotated paper goods and food ingredients.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
  • Explained goals and expectations required of trainees.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Distributed food to service staff for prompt delivery to customers.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected dining and serving areas for cleanliness and proper setup.

Personal Support Specialist

Public Partnership
Lawrence, MA
09.2011 - 11.2012
  • Served meals in accordance with dietary guidelines provided by nutritionists.
  • Supported bathing, dressing and personal care needs.
  • Built strong and trusting rapport with clients and loved ones.
  • Attended staff meetings and trainings on new policies and procedures.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Helped clients get in and out of beds and wheelchairs.
  • Provided emotional support to clients during difficult times.
  • Assisted clients with mobility, transfers, dressing, bathing, grooming, and toileting needs.
  • Drove clients to doctors' appointments and social outings.
  • Monitored health and well-being of clients and reported significant health changes.

Motel Manager

Motel 6 Hotel
Portland, ME
08.2010 - 06.2011
  • Oversaw recruiting, interviews and new employee hiring.
  • Issued room keys and escort instructions to bellhops.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
  • Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored the performance of all motel departments to ensure quality service.

Education

Cosmetology -

Empire Beauty School
Portland, ME
08-2010

GED -

North Shore Community College
Danvers, MA
12-2006

Skills

  • Inventory management
  • Food safety
  • Employee training
  • Cost control
  • Menu development
  • Customer service
  • Team leadership
  • Vendor relations
  • Time management
  • Conflict resolution
  • Professionalism
  • Problem-solving aptitude
  • Kitchen management
  • Cleaning and sanitation
  • Portion control
  • Kitchen equipment operation and maintenance
  • Recipes and menu planning
  • Safe food handling

Certification

  • ServSafe Certified
  • Underground Storage Tank (UST) "A&B&C" certified for gas tank operations with the State of Maine

Timeline

Kitchen Manager

Rusty Lantern Market
02.2024 - Current

Store Manager

Nouria Energy
09.2019 - 01.2024

Assistant Manager

Harry's
09.2018 - 08.2019

Kitchen Manager

Nouria Energy
11.2016 - 09.2018

Personal Support Specialist

Public Partnership
09.2011 - 11.2012

Motel Manager

Motel 6 Hotel
08.2010 - 06.2011

Cosmetology -

Empire Beauty School

GED -

North Shore Community College

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Amber Myers