Amber Nance-hammerbacher
Essex,MD
Summary
Customer-focused retail associate with experience supporting shoppers, processing transactions, and maintaining organized sales floor. Skilled in team coordination, product knowledge, and resolving customer needs to support strong store performance and positive experiences.
Overview
7
7
years of professional experience
Work History
Sortation Associate
Amazon
White Marsh, Maryland
05.2021 - 10.2026
- Sorted parcels across Amazon fulfillment lanes using destination labels and handheld scanners.
- Moved parcels onto conveyor lines for Amazon shipping and outbound processing.
- Loaded and unloaded packages from trailers within Amazon distribution areas.
- Inspected packages for damage, labeling issues, and routing exceptions.
- Followed Amazon safety procedures while handling equipment and material flow.
- Maintained organized work areas and cleaned sortation stations to promote safety and efficiency.
- Supported team members during peak sortation operations, ensuring smooth workflow transitions.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Provided support during peak periods by working extended shifts when required.
- Arranged packages systematically to facilitate swift loading and dispatch. into designated containers for delivery.
- Operated heavy lifting equipment to load and unload trucks.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
Sales Associate
Victoria Secret
White Marsh, Maryland
09.2019 - 05.2021
- Assisted shoppers with bra fitting and personalized style recommendations in Victoria's Secret store
- Promoted products through suggestive selling and product knowledge
- Resolved customer concerns and directed shoppers to correct sizes and styles
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed guests in the store with friendly greetings and built rapport using friendly Victoria's Secret brand service standards
- Processed sales transactions through POS and handled cash, card, and returns
- Supported fitting room service with product retrieval, recovery, and customer assistance
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Restocked merchandise and maintained organized sales floor displays
- Restocked shelves to maintain sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Sparrows Point High School
Baltimore, MD05-2018
Skills
- Inventory management
- Stock management
- Team coordination
- Time management
- Attention to detail
- Customer focus
- Retail sales
- Reliability
Timeline
Sortation Associate
Amazon
05.2021 - 10.2026
Sales Associate
Victoria Secret
09.2019 - 05.2021
High School Diploma -
Sparrows Point High School