Overview
Work History
Education
Additional Information
Timeline
Generic

Amber Nash

Spokane,WA

Overview

12
12
years of professional experience

Work History

NextIT — Lead Data Analyst, OnecallOnecall — Fraud Analyst

Verint - NextITVerint
04.2019 - Current
  • Lead and organize multi department customer demos leveraging industry and customer provided analytics and data to shape the story
  • Analyze customer data to develop an AI Blueprint to present to the customers in the pipeline
  • Pulling actionable insights to develop a customer success roadmap across digital rst engagement portfolio to start achieving ROI on day 1
  • Collaborate with multiple departments and divisions across the globe to enable analytic and process best practices
  • This includes handling of international and protected information across the globe and within highly regulated industries and training Global analytic counterparts
  • Communicate with key stakeholders across the organization to ensure customer insights and feedback are brought forth to the critical departments such as presales, marketing, product, and customer success.

Washington
01.2013 - 04.2019
  • Helped consult, drive, and implement high automation rates in conversational AI for clients in highly regulated industries; pharma, nancial, health insurance, Human Resources and government by leveraging conversation analysis and insights
  • Communicated and presented critical market and customer insights to key stakeholders in product, go to market, and sales to drive actionable change in process and product offerings
  • Identi ed process ineffeciences in analytical processes and tools to improve speed to value realization reducing analysis by more than 50%
  • Developed the initial framework for the AI blueprint
  • Created the analyst training and mentorship program to help new analysts onboard or expand analysis skills
  • Provided an open sharing forum of analysis best practices among the team

Digital First Solution Consultant

Verint
05.2022 - Current
  • Identi ed and created analytical statistical models to prevent fraudulent orders from shipping
  • Reduced chargeback rate from over 20% to under 1
  • Performed detailed research of customer business structures to accurately tailor Product or Service to unique needs of each.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of Product or Service.
  • Recommended specific Type products to customers based on unique technical requirements of each.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Utilized data visualization tools to effectively communicate business insights.
  • Worked with business intelligence software and various reports to glean insights into trends and prospects.
  • Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
  • Developed polished visualizations to share results of data analyses.

Education

Organizational Management

EDUCATIONEDUCATION Whitworth UniversityWhitworth University

Associates - undefined

South Seattle Community CollegeSouth Seattle Community College

Additional Information

  • Nash Highly motivated and customer centric analysis guru specializing in AI solution analytics and problem solving for customers. Specializing in consulting customers in highly regulated industries on best paths forward in automation leveraging large amounts of conversational data and insights. From 2013-2023, my direct efforts landed large enterprises to execute a roadmap that would digitally transform and improve CX and drive cost savings for customers and employees.

Timeline

Digital First Solution Consultant

Verint
05.2022 - Current

NextIT — Lead Data Analyst, OnecallOnecall — Fraud Analyst

Verint - NextITVerint
04.2019 - Current

Washington
01.2013 - 04.2019

Organizational Management

EDUCATIONEDUCATION Whitworth UniversityWhitworth University

Associates - undefined

South Seattle Community CollegeSouth Seattle Community College

Similar Profiles

CREATE PROFILE
Amber Nash