Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amber Necaise

Columbia,MO

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Major Incident and Change Manager

Veterans United Home Loans
11.2022 - Current
  • Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
  • Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Lead response efforts for outages in Veterans United’s live web environments, coordinating Deskside Support Technicians, Product Owners, and Subject Matter Experts to restore service within established SLAs.
  • Monitor multiple communication channels during incidents, log outage duration, and guide post-mortem root-cause analysis processes to drive permanent resolutions.
  • Draft and deliver monthly incident-trend reports to senior leadership, highlighting recurring issues, risk factors, and progress on elimination plans.

Home Buying Concierge

Veterans United Home Loans
04.2021 - 11.2022
  • Served as primary point of contact for borrowers throughout the mortgage and moving process, ensuring a seamless experience from application to closing; achieved a 5 star borrower satisfaction rating.
  • Liaised with Loan Officers, Real Estate Agents, Insurance Companies, and vendors to expedite documentation and scheduling, enabling on-time closings.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Warehouse Line Coordinator

Veterans United Home Loans
04.2016 - 03.2021
  • Reviewed and validated an average of 100 wire-request transactions per day to ensure compliance with VUHL & WHL guidelines.
  • Coordinated wire disbursements with Closing & Funding teams; managing cutoff times, disbursement amounts, and end-of-day reconciliations.
  • Processed second-request wires, WHL change requests, and exception requests, maintaining detailed logs in internal systems.
  • Organized team charity events, increasing employee participation and bolstering community engagement.
  • Managed team email rotations and end-of-day fund allocations, improving departmental communication and accuracy.

Wire Specialist

Veterans United Home Loans
01.2016 - 10.2016
  • Completed final Verification of Employment for 10–60 loans per day via verbal confirmation, ensuring underwriters and title agents had accurate, up-to-date status checks.
  • Conducted final MERS checks on outstanding home loans and collaborated with Production, Underwriting, and Processing teams to guarantee on-time closings.
  • Maintained 100% accuracy in wire transfers by meticulously reviewing all transaction details and cutoff requirements.
  • Trained new hires on standard operating procedures and system workflows

Education

Social Work And Human And Family Development

University of Missouri
Columbia, MO

Skills

  • Incident Management & Analysis: Root-cause analysis (5 Whys, Fishbone), Post-mortem reporting, MTTR reduction, Incident runbook maintenance
  • Process Improvement: SOP documentation, Workflow automation, Incident-ticket escalation, Continuous improvement initiatives
  • Tools & Platforms:
    ServiceNow (Incident & Change Management)
    Microsoft Excel (Advanced Pivot Tables, VLOOKUP), Microsoft Word
    JIRA, Confluence (Ticketing & Knowledge Base)
  • Data & Reporting: Dashboard creation, KPI tracking, Data-driven presentations, Stakeholder reports
  • Communication & Interpersonal: Stakeholder presentations, Cross-functional collaboration, Technical writing, Customer-focused support
  • Time Management & Organization: Prioritization under pressure, Cross-team coordination, Email/notification ownership

Accomplishments

  • Veterans United Closing Department Employee of the Month
  • Veterans United Champion Club

Timeline

Major Incident and Change Manager

Veterans United Home Loans
11.2022 - Current

Home Buying Concierge

Veterans United Home Loans
04.2021 - 11.2022

Warehouse Line Coordinator

Veterans United Home Loans
04.2016 - 03.2021

Wire Specialist

Veterans United Home Loans
01.2016 - 10.2016

Social Work And Human And Family Development

University of Missouri

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