Amber Newby
Bel Air,MD
Summary
Organized Medical Secretary with expertise in healthcare procedures and administrative operations. Proficient in managing insurance forms, patient charts, and business correspondence while ensuring compliance with privacy regulations. Demonstrated skill in maintaining secure databases and supporting physicians in fast-paced medical environments. Key strengths include verifying insurance coverage, conducting records reviews, and efficiently managing appointment schedules.
Overview
13
13
years of professional experience
Work History
Medical Secretary
University Of Maryland Upper Chesapeake Health
Forest Hill , Maryland
05.2020 - Current
- Served as Office Coordinator during absences
- Ensured accurate collection of medical records and insurance information.
- Organized and updated patient charts before appointments.
- Handled incoming calls efficiently, ensuring professional interaction.
- Ensured patient records were accurate and up-to-date.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Facilitated patient check-in and check-out processes efficiently.
- Validated patient demographic data and verified insurance coverage prior to visits.
- Streamlined patient referrals requiring specialist consultations.
- Arranged and updated necessary patient documentation.
- Handled transactions efficiently with computerized billing systems.
- Drafted various types of correspondence on behalf of office staff.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Performed data entry tasks related to patient information into various databases.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed physician calendar, scheduling patient appointments and procedures.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Documented and responded to incoming correspondences to address questions.
- Prepared and sent financial statements to support bookkeeping functions.
Intake Coordinator
Preferred Home Care LLC
Perry Hall, MD
10.2011 - 05.2020
- Reviewed and approved authorization requests according to established criteria.
- Maintained accurate records of all authorizations in the system.
- Assisted customers with questions or problems related to their authorization requests.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Education
High School Diploma -
Bel Air High School
Bel Air, MD06-2007
Skills
- Patient check-in
- Billing support
- Insurance authorization management
- Medical records management
- Provider relations
- Electronic health records
- EMR updating
- Conflict resolution techniques
- Procedure registration
- Patient scheduling
- HIPAA compliance
- Strong organizational skills
- Medical office management
- Office reception
- Critical thinking
- Healthcare billing
References
References available upon request.
Timeline
Medical Secretary
University Of Maryland Upper Chesapeake Health
05.2020 - Current
Intake Coordinator
Preferred Home Care LLC
10.2011 - 05.2020
High School Diploma -
Bel Air High School
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