Amber Newton

• Provide full human resource support to all employees of Quality Correctional Care, Quality Correctional Care of Kentucky, Quality Correctional Dental Services, Quality Rx, and non-profit Quality 360 Healthcare Alliance, which may include:
• Mediate and provide strategic solutions to employee relations issues, fostering a positive workplace environment.
• Oversee all aspects of progressive discipline, including counseling, performance improvement plans, and terminations.
• Develop, implement, and regularly update HR policies and procedures to ensure compliance with federal, state, and company regulations.
• Lead, mentor, and provide ongoing support to Regional HR Representatives and Recruiters, driving professional development and operational efficiency.
• Manage the full employee lifecycle, including drafting employment offer letters, onboarding new hires into the HRIS system, and maintaining accurate employee records.
• Administer and oversee leave management programs, including FMLA, short-term disability, and workers' compensation claims.
• Manage the off-boarding process, including conducting exit interviews, terminating system accounts, and coordinating benefits termination.
• Respond to all employment verification and unemployment insurance requests, including attending hearings to support the organization’s interests.
• Conduct performance and salary reviews to ensure alignment with organizational goals and market standards.
• Analyze HR metrics such as turnover rates and absenteeism, providing actionable insights to enhance workforce planning and retention strategies.

• Conducted exit interviews and completed employment termination paperwork.
• Sourced, qualified and conducted screening interviews with job candidates.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and other onboarding documentation.
• Conducted background checks and orientation, coordinating new employee onboarding process.
• Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
• Addressed harassment allegations, work complaints or other employee concerns.
• Provided essential support to address individual HR needs of employees.

· Maintain client information in the EMR, including check-in, payment, prescriptions, and UDS results.

· Provide skills and case management needs to children and families in Indianapolis Public Schools.

· Make and receive calls to families and physicians along with scheduling appointments to ensure continuous care.

· Data entry into programs like Microsoft excel along with an electronic medical records system.

· Scan, email, and fax documents when needed.

· Performed direct patient care to residents with disabilities aimed at increasing comfort, psycho, social and spiritual well-being by aiding with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, and safety.

· Maintained accurate records of patient care, condition, progress, and concerns.