AMBER NICHOLS
Missoula,MT
Summary
Looking for a challenging position with a business or organization in which my talents, strengths and knowledge will be utilized.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
TeleTech
Missoula, MT
07.2020 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Personal Assistant
Private
Missoula, MT
02.2016 - 11.2019
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Direct Support Personal (DSP)
Opportunity Resources
Missoula
02.2015 - 06.2016
- Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy
- Providing companionship, personal care, and help in adjusting to new lifestyles.
Management
AT&T
Missoula
03.2010 - 02.2014
- Greet and assist customers
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Maintain company profitability
- Collecting and depositing funds and ensure accounts are balanced.
Personal Care Assistant (PCA)
Summit Independent
Missoula
10.2010 - 04.2012
- Perform housekeeping duties, such as cooking, cleaning, washing clothes, and running errands
- Administer bedside and personal care, such as ambulation, personal hygiene assistance, and monitoring vital signs and medication.
Credit Analyst
Profiles International
Missoula
10.2005 - 01.2007
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit
- Generate financial ratios, using computer programs, to evaluate customers' financial status
- Consult with customers to resolve complaints and verify financial and credit transactions.
Barista Manager
University of Montana
Missoula
05.2004 - 12.2005
- Prepare, serve hot and cold beverages, such as coffee, espresso drinks, blended coffee, and ordering
Education
Bachelors in Physical Anthropology -
University of Montana
Skills
Data Entry
References
Upon request
Timeline
Customer Service Representative
TeleTech
07.2020 - Current
Personal Assistant
Private
02.2016 - 11.2019
Direct Support Personal (DSP)
Opportunity Resources
02.2015 - 06.2016
Personal Care Assistant (PCA)
Summit Independent
10.2010 - 04.2012
Management
AT&T
03.2010 - 02.2014
Credit Analyst
Profiles International
10.2005 - 01.2007
Barista Manager
University of Montana
05.2004 - 12.2005
Bachelors in Physical Anthropology -
University of Montana