Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

AMBER NICHOLS

Missoula,MT

Summary

Looking for a challenging position with a business or organization in which my talents, strengths and knowledge will be utilized.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

TeleTech
Missoula, MT
07.2020 - Current
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Personal Assistant

Private
Missoula, MT
02.2016 - 11.2019
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Direct Support Personal (DSP)

Opportunity Resources
Missoula
02.2015 - 06.2016
  • Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy
  • Providing companionship, personal care, and help in adjusting to new lifestyles.

Management

AT&T
Missoula
03.2010 - 02.2014
  • Greet and assist customers
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Monitor customer preferences to determine focus of sales efforts
  • Maintain company profitability
  • Collecting and depositing funds and ensure accounts are balanced.

Personal Care Assistant (PCA)

Summit Independent
Missoula
10.2010 - 04.2012
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes, and running errands
  • Administer bedside and personal care, such as ambulation, personal hygiene assistance, and monitoring vital signs and medication.

Credit Analyst

Profiles International
Missoula
10.2005 - 01.2007
  • Analyze credit data and financial statements to determine the degree of risk involved in extending credit
  • Generate financial ratios, using computer programs, to evaluate customers' financial status
  • Consult with customers to resolve complaints and verify financial and credit transactions.

Barista Manager

University of Montana
Missoula
05.2004 - 12.2005
  • Prepare, serve hot and cold beverages, such as coffee, espresso drinks, blended coffee, and ordering

Education

Bachelors in Physical Anthropology -

University of Montana

Skills

Data Entry

References

Upon request

Timeline

Customer Service Representative

TeleTech
07.2020 - Current

Personal Assistant

Private
02.2016 - 11.2019

Direct Support Personal (DSP)

Opportunity Resources
02.2015 - 06.2016

Personal Care Assistant (PCA)

Summit Independent
10.2010 - 04.2012

Management

AT&T
03.2010 - 02.2014

Credit Analyst

Profiles International
10.2005 - 01.2007

Barista Manager

University of Montana
05.2004 - 12.2005

Bachelors in Physical Anthropology -

University of Montana
AMBER NICHOLS