Amber Nichols
Collierville,TN
Summary
Motivated Patient Account Representative offering 14 years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.
Extensive experience in managing patient accounts and ensuring seamless billing processes. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in financial record-keeping, claim processing, and patient communication, offering reliability and dedication to excellence.
Overview
14
14
years of professional experience
Work History
Patient Account Representative
Clearly Md LLC
10.2023 - 05.2025
- Responded to patient, family, and external payer inquiries.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Reconciled statements with patient records.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Utilized computer programs to create invoices, letters, and other documents.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Contacted patients after insurance was calculated to obtain payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Posted payments and processed refunds.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Worked with customer to create debt repayment plan based on current financial condition.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
Front Desk Receptionist
Kristin Miller Obstetrics and Gynecology
01.2019 - 10.2023
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Completed clerical duties and tasks for clinic administration.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
Front Desk Medical Receptionist
McDonald Murrmann Women's Clinic
02.2011 - 01.2019
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Completed clerical duties and tasks for clinic administration.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Education
GED -
Collierville High School
Collierville, TN06-2003
Skills
- Experience in HIPAA compliance practices
- Effective team engagement
- Experienced in medical terminology usage
- Timely follow-up communication
- Detail-oriented data management
- Experience in healthcare services
- Proficient in medical billing
- Multitasking Abilities
- Excellent , Effective communication
- Microsoft office
- Analytical and critical thinking
- Work Planning and Prioritization
- Updating customer accounts
- Pleasant telephone demeanor
Timeline
Patient Account Representative
Clearly Md LLC
10.2023 - 05.2025
Front Desk Receptionist
Kristin Miller Obstetrics and Gynecology
01.2019 - 10.2023
Front Desk Medical Receptionist
McDonald Murrmann Women's Clinic
02.2011 - 01.2019
GED -
Collierville High School
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