Amber Nicholson
Hedgesville,WV
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
09.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Shopper
Instacart
11.2020 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
Lead Teacher
Guidepost Montessori
Sterling, Virginia
04.2022 - 06.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Assistant Childcare Provider
Essies Family Daycare
01.2012 - 04.2022
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings and any medications administered.
- Created and implemented activities to promote language development.
Server
Ledospizza
10.2018 - 03.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Server
Olive Garden Restaurant
09.2015 - 02.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Team Member
Adidas
07.2014 - 01.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified all merchandise was properly priced and labeled.
Education
Education
Prepared Montessorian Institute
Skills
- Student Records Management
- Analytical Decision-Making
- Safety Awareness
- Continuous Improvement Strategies
- Light Housekeeping
- Licensing Requirements
- Assist Customers
- Reading Comprehension
- Process Payments
- Cash Handling
- Dining Customer Service
- Cash Register Operations
- Point-of-Sale (POS) Software
- Special Dietary Requirements
- Loading and unloading
- Heavy Lifting
- Order picking and processing
- Map reading and navigation skills
- Stocking and Inventory
- Ability to Lift 50 Pounds
- Warehouse Operations
Certification
- First Aid/CPR Certified
Timeline
Lead Teacher
Guidepost Montessori
04.2022 - 06.2023
Delivery Driver
DoorDash
09.2021 - Current
Shopper
Instacart
11.2020 - Current
Server
Ledospizza
10.2018 - 03.2019
Server
Olive Garden Restaurant
09.2015 - 02.2016
Team Member
Adidas
07.2014 - 01.2015
Assistant Childcare Provider
Essies Family Daycare
01.2012 - 04.2022
Education
Prepared Montessorian Institute